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Kudos1 Stats

How can I keep the vault from closing?

Windows 10, Norton 360 v. 23.8.1.14, IE 11

When closing my browser the vault closes sometime later.  It used to stay open, what did Norton do to change this?  I want it to go back to the old way.  Having to open the vault every time I go to my home page is getting old.

I hate to call/Chat with Norton for fear that they will want me to delete Norton and re-install it.

Replies

Kudos0

Re: How can I keep the vault from closing?

Hello trustnoONE

I may be incorrect about this, but I believe this was done on purpose for security reasons. What browser are you using? If you would close your browser and then decide to get up from your keyboard for a few minutes, then your vault would not be secure if it stayed open. Now when you close your browser, the vault will close also in an attempt to keep itself more secure.

Let's see what the others have to say.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos4 Stats

Re: How can I keep the vault from closing?

I use IE 11 on Win 10 and do not have your issue with being logged out. I can even close the browser, let the computer sleep and go back the next morning and still have the vault open.

Check your Vault settings to see what the log out time is set to. Click on the 3 dots on the Norton Toolbar and click on Open Identity Safe Settings. Then click on the Security tab. If you want the vault to stay open , be sure you do not have it set to Close Vault after......

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: How can I keep the vault from closing?

FWIW - I observe the same thing as peterweb does on WIN 10 and IE11.

Which browser are you using as default? Could it be browser specific?

Kudos0

Re: How can I keep the vault from closing?

Using Windows IE 11.  I'm the only one using this computer, so it's very secure if and when I leave.

Thanks for the help.

Kudos0

Re: How can I keep the vault from closing?

I have the setting same as you show, ask for my permission...

Thanks for the help.

Kudos0

Re: How can I keep the vault from closing?

It is possible that some settings get muddled. Try choosing another setting for the Security tab. Save the setting and restart your computer. Then change the setting back, save and test again.

Things happen. Export/Backup your Norton Password Manager data.
Accepted Solution
Kudos0

Re: How can I keep the vault from closing?

I tried your suggestion and it seemed to have worked.

Thank you.

Kudos0

Re: How can I keep the vault from closing?

Windows 10, IE 11.  Everything is up to date.

Thought this solution worked but after a few browser closings the problem started appearing again.  Tried modifying the Security Setting as suggested and restarting but now I'm back to square one.  I need another solution or I need Norton to step up and fix their problem and let the user choose if he/she wants to close their vault or leave it open.

Kudos0

Re: How can I keep the vault from closing?

One question we did not ask. Are you using a local or online vault? The two behave differently, and the behaviour you mention seems to be what is expected with the Online vault.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: How can I keep the vault from closing?

Here is my fix. I would not be using IE11 what so ever. Either Firefox or Google Chrome. Ad Lastpass browser extension. Lastpass is the best and highest rated password manager around. I have been using it for 10 years now. I do not use Norton's password manager and never have. 

https://www.lastpass.com/

Kudos0

Re: How can I keep the vault from closing?

I think it's the online vault.  It's the vault that came with Norton 360.  I hope this helps.

Thanks.

Kudos0

Re: How can I keep the vault from closing?

Hi trustnoONE,

Please open your Identity Safe Settings to the Security Tab.  If it has the first option shown below, you have a Local Vault.  If that option is not present (as shown in peterweb's image above) - you have an Online Vault.

Kudos0

Re: How can I keep the vault from closing?

I have an Online Vault.

Automatically open... is not present.

Kudos0

Re: How can I keep the vault from closing?

I have the same problem.  Vault closes every time I close EDGE and Firefox.  It always remains open when using IE, Chrome.  I'm running Win10 with everything up-to-date.  Using EDGE and FIREFOX is a pain.  Norton needs to fix this issue.  My VAULT is also ON-LINE.

Kudos0

Re: How can I keep the vault from closing?

Hi JohnAddis,

You have described the normal operation of the newer extensions in Edge and FF.  Norton says it is a Security measure, but if so why does it not happen in Chrome or IE?

Perhaps a post on the Product Suggestion Board may get some support.

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