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Kudos0

How to cancel Norton 360 Pay-Trial subscription? Want Norton Internet Security 2010 instead.

I used my credit card to sign up for a 30 day trial of Norton 360, but would like to just go with Norton Internet security 2010 instead.  Where do I go to cancel?  I logged into my account and it just gives me the option to buy a registration key even though I already have one.  I'm confused.  Any help would be appreciated.  Thanks!

Replies

Kudos0

Re: How to cancel Norton 360 Pay-Trial subscription? Want Norton Internet Security 2010 instead.

I used my credit card to sign up for a 30 day trial of Norton 360, but would like to just go with Norton Internet security 2010 instead.  Where do I go to cancel?  I logged into my account and it just gives me the option to buy a registration key even though I already have one.  I'm confused.  Any help would be appreciated.  Thanks!
Kudos0

Re: How to cancel Norton 360 Pay-Trial subscription? Want Norton Internet Security 2010 instead.

Welcome to the Norton Community

Thank you for contacting us regarding the issue you are having with your Norton Product.


Blue_Lotus wrote:
I used my credit card to sign up for a 30 day trial of Norton 360, but would like to just go with Norton Internet security 2010 instead.  Where do I go to cancel?  I logged into my account and it just gives me the option to buy a registration key even though I already have one.  I'm confused.  Any help would be appreciated.  Thanks!

Hi Blue_Lotus

Please contact customer support using the link below and they should be able to resolve this quickly for you.

http://www.symantec.com/norton/support/contact/contact.jsp?pvid=cs

Thanks

We look forward to the time when the Power of Love will replace the Love of Power. Then will our world know the blessings of peace. ~William Ewart Gladstone
Kudos0

Re: How to cancel Norton 360 Pay-Trial subscription? Want Norton Internet Security 2010 instead.

Blue Lotus,

Visit www.findmyorder.com

You should be able to locate the N360 30 day trail ware and opt out there.

Cheers,

Kudos3 Stats

Re: How to cancel Norton 360 Pay-Trial subscription? Want Norton Internet Security 2010 instead.

To avoid being charged, simply cancel your Opt-out Trial order at any time before the 30 day free trial period ends. You can simply follow the steps below to cancel your order at any time before the 30 day free trial period ends and you owe nothing - no obligations.Full cancellation steps are provided on the confirmation Web page after completing the sign-up form. In addition, you will receive a pre-billing email reminder seven days prior to the end of you trial which also contains the steps to cancel your trial. These instructions are also found in the order confirmation e-mail sent to you.

1. Click here to go to the order status page.

2. Login using either your Order Number and password or e-mail address and the last five digits of your credit card.

3. Press the "Find Your Order" button to view the product to cancel.

4. Go to the bottom of the page and press the "Cancel your Order" button.
5. You will then see a Web page confirming your cancellation.

Message Edited by yogesh_mohan on 11-04-2009 07:03 PM
Kudos0

Re: How to cancel Norton 360 Pay-Trial subscription? Want Norton Internet Security 2010 instead.

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