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Kudos0

How to Change Product Key Number on Device

I am using a Norton Security on three (3) computers and two (2) mobile devices (it is a ten-device/1-year plan)

My purchased plan uses the product key: JXQ3*************************

All of the devices (all three laptops and my tablet) seem to want to cooperate with this procuct key, except for my phone

My phone is pinned to the product key MR8D*************************

The issue I think is that my phone is logged into my gmail (Google) acct. but my Norton uses a Hotmail account email address.

How can I log my phone out of the MR8D************************* product key and secure it (with the rest of my devices) to the JXQ3************************* key?

This is pretty simple. It is telling me that all my other devices have 366 days to go (on subscription) but the phone is telling me it is still on 30 day trial period.

(Obviously -- because the phone's Norton is keyed in as a trial acct.; not as an the acct. I purchased. I just want to authorize my phone on the JXQ3************************* key.  That's it.)

Replies

Kudos0

Re: How to Change Product Key Number on Device

Do I uninstall Norton from my phone, and then reinstall using the JXQ3************************* key?

I think I tried this once, but ran into the gmail vs. hotmail automatic log-in issue. 

Kudos0

Re: How to Change Product Key Number on Device

I just want to make my one device (phone) join my other devices (tablet, 3 laptops) under my PURCHASED PRODUCT KEY (not the trial one).  How do I enter different product key on mobile  (phone) device? 

Kudos0

Re: How to Change Product Key Number on Device

This is such a simple question. Surely someone can help me.

Accepted Solution
Kudos1 Stats

Re: How to Change Product Key Number on Device

Hello evanexempt

This is something for customer support to handle as they are the ones who handle subscription problems. You can use the free chat program and explain what you want to do. if you have the program for 10 devices, then you have Norton Security with Backup. Here is the link for customer support.

.Please contact the free chat program by using this link.

http://www.norton.com/chat

 

Please come back and let us know how you made out. Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.18.0.213 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: How to Change Product Key Number on Device

THANK YOU!

Kudos0

Re: How to Change Product Key Number on Device

Hello evanexempt

It looks like customer support was able to help you solve your problem. I'm glad I could be of some help to you. Thanks for marking your problem as solved. Now others with a similar problem will be able to find the solution. Users look in the Search feature and the solved threads stick out as they are the ones the users look for.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.18.0.213 Core Firmware 282 I E 11 Chrome latest version.

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