My first comment is that I have found it almost impossible to find out how to send a complaint to Norton, I am not even sure that this is going to work.
I recently accepted a trial of Norton Device Updater. Prior to running the App, I had used my external speakers without any issue. They are mainly used for online meetings which occur about every three weeks and are sometimes used when obtaining information from the internet. Last week I logged into an online meeting, and I had no Audio. This has occurred after using the Norton Device Updater.
After the meeting I went onto the Norton chat site to seek help. It Took me three sessions to eventually find a technician who could reinstall a lost audio driver. I have to say that the technicians tried very hard however in trying to escalate the problem there were problems with making contact.
The problem is now fixed, after three days, but I have cancelled the trial offer because I do not have confidence in the APP and that that somehow another driver might be deleted and cause more problems in communications with my colleagues or general enjoyment of my PC.
I have been a long-time user of Norton and I will continue to use it however I am not happy about this issue.