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Kudos0

How to deal with possible malware problems

Hi all, both my wife's machine and mine are running the same ver of Norton Internet Security product and keep it updated and scanned regularly.

I have not noticed any problems on my machine up to this point.

Her machine is however.

When she pulls up 'firefox' and checks her mail in one tab, and looks at 'facebook timeline' in another tab, she gets a screen that will pop-up, fill the whole screen, and say stuff about 'warning call this number because a malware/adware virus has been activated on your computer (877/695-1763)

The web address that autofills in for this pop-up screen is from: malwaretechsupport.org

When this screen pops-up, a voice comes on and tells you all this. To call immediately to get the problem fixed.

Since I have been through diff malware things in the past, i'm wondering if there is a base set of malware tools that I should have loaded on both our machines which i can run semi-regularly to see if things are ok or not.  Also, am I correct in understanding that Norton Internet Security is basically for viruses, etc. and not really for the prevention of malware and other types of stuff?

I have here trying to see if this is repeatable on demand or not still.  But it has just started happening today, and have had no issues with her machine in the past.

We are both running Win 8.1 and have had not problems with anything up to this point.

Thanks for your assistance.

Replies

Kudos1 Stats

Re: How to deal with possible malware problems

You can try a full scan with your Norton product + on-demand scans with MBAM free (link is external)  + SAS free (link is external)

You can add Firefox Privacy and Security Add-ons
https://addons.mozilla.org/en-US/firefox/extensions/privacy-security/
Adblock Plus and NoScript are consistently recommended.  I run both plus WOT, Better Privacy, HTTPS Everywhere, Ghostery (ghostery is owned by a marketing company so I decline telemetry participation).   I have 5 filters with Adblock Plus and NoScript does have a learning curve.   I wrap my browser in Sandboxie. 
If you feel a Malware checkup is appropriate you may visit one of the free Malware Removal Forums recommended by the Community
https://community.norton.com/forums/malware-removal-forum-recommendations 
and hxxp://malwaretechsupport.org/ is a total fraud/scam
Social Networking is a large target for nasties
http://staysafeonline.org/stay-safe-online/

Kudos1 Stats

Re: How to deal with possible malware problems

Hi bjm_,

Coincidentally, I posted one message in another thread a little earlier today about the usage of MBAM in tandem with (or in the same machine as) NIS. Of course, I cannot afford the huge battery of heavy guns you display in your post just above... I don't mean I wouldn't need them, I'm just saying I wouldn't have the resources (read knowledge) to man them, so to speak...

My question was simpler, as you can see here and it may be summarized as this: AFAIK I don't have a problem with malware that I need to address now, as it is the case with the OP; but just as a precautionary measure, would it be a good idea (or even feasible, at all) to have NIS and MBAM living side by side in the same machine?

It seems this is a somewhat controversial issue, and it seems there are about as many arguments in favor as there are against it. And this is what brings me here -- you seem to be in favor, if I read you correctly. If so, can you elaborate a little further on the issue, please?

Thanks.

Kudos1 Stats

Re: How to deal with possible malware problems

Looks like a scam but has somehow been injected from an otherwise reliable website. My wife got this message this afternoon and even as a tech savvy user was spooked by it. I am trying to investigate but not sure I will have any luck. I reported the site so hopefully Norton will update to protect against this soon.

Kudos3 Stats

Re: How to deal with possible malware problems

Hi LinYu2
I read your earlier post re MBAM ...I avoided a reply because as you say there are mixed comments.  I run MBAM as an on-demand scanner only.  Users run MBAM Premium side by side with Norton and report no issues.  Then other comment not to...so, it's a personal choice.  Read thru this related Thread here and see info regarding MBAM exclusions for Norton posted in this MBAM Thread <link> (link is external) (link is external) also, a discussion regarding exclusions.   Also take note of Imacri detailed post here
Browser add-ons are light weight and I'm sold on Sandboxie.
MBAM has a free Premium Trial https://www.malwarebytes.org/antimalware/premium/
Guess, I'm old school.  One real time protection.  I run on-demand scans with MBAM and SAS and Eset and never find anything. So, for now my setup seems to serve me.   MBAM may pick up some PUP/PUA's that Norton only detects once they cross a line. 

Kudos0

Re: How to deal with possible malware problems

Hello everyone, and thanks for your input.

As long as the consensus on this problem is that it is probably a fraud to pull you into something, that is good to know.

I will do some reading into the things you suggest possibly using and having as tools.

I would like to have a collection of tools that I would either run in tandum with or run on demand in addition to NIS.

This way I would feel that I'm doing more to protect myself from other stuff which NIS may not cover me for.

I'm just not that up on all this stuff as one should be in today's world I guess.

Again, thanks for all your input and I'll start looking into this stuff more.

Kudos0

Re: How to deal with possible malware problems

Hi, tiger. I run NIS and use MalwareBytes as a purely back up scanner, as do other users.

Another tool you may want to consider is SuperantiSpyware, although this can occasionally give false positives.

They are both easy to set up and use, so don't be put off. Also you may want to check this thread out.

https://community.norton.com/forums/how-i-stay-safe-online

Windows 10 Home X64 Norton Security Premium---Current
Kudos0

Re: How to deal with possible malware problems

Hi bjm_,

Indeed, it may in fact come down to what you say, the opinions are divided and it will end up being a personal choice. But I seem to have been convinced to at least give it a try...

Just one more question: How do you make it to be at a on-demand mode? Or does the answer become obvious after installation? And would you disable Norton while running MBAM or do you let them run together?

Thank you very much for your guidance.

Kudos1 Stats

Re: How to deal with possible malware problems

LinYu2:

Hi bjm_,

Indeed, it may in fact come down to what you say, the opinions are divided and it will end up being a personal choice. But I seem to have been convinced to at least give it a try...
Just one more question: How do you make it to be at a on-demand mode? Or does the answer become obvious after installation? And would you disable Norton while running MBAM or do you let them run together?

I leave Norton as is in full Auto Protect mode while running on-demand scans.  Again, this is an area of personal choice as
Eset Online Scanner states results may be affected by resident AV.   MBAM certainly states compatibility with resident AV.   MBAM UI is intuitive and you'll find Settings easy to navigate.    I agree MBAM Trial is worth a try.  
Some MBAM pictures to look at http://www.tomsguide.com/us/malwarebytes-how-to,news-18841.html
and https://forums.malwarebytes.org/

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