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Kudos0

How do I automate manually updating definitions?

PROBLEM: 

Norton all too often fails to update definitions and clicking "FIX" only takes up time doing nothing. I've waited 1.25, .5, .25 hours. This happens at least 2 - 3 times a month now over the last 6 months.

A Norton phone person said that the server was up and down at times, but I doubt that would be allowed to continue this long. 

QUESTION:

Is there a way with a bat file, or Task set that will get, download and install the definitions?

REASON:

  1. I was working with Norton people but: Over  time, they have all done the same thing. They log in, download the downloader that downloads and installs the Norton Remover.
    They run the Norton remover. 
    They download the downloader that downloads and installs Norton.
    They say it's fixed.
    They won't believe me when I tell them I can do that!
  2. I tried the manual method of downloading the definitions for my system, but that took three days of battling with Norton just to get the link, and then refused to give me the name of the right file for my system. It was in this forum that I found immediate help in finding the correct file. THANK YOU!

Manually finding the correct file of definitions, downloading it, running it, and closing it, and rebooting - all takes time. 

Is there a way that with a bat file, or Task set up  to just run the bat or Task that will get, download and install the definitions?

Thank you. Your taking the time to read this is much appreciated.  

.i.

~~If it's OK for government and corporations to steal my privacy, why is it illegal for me to try to take it back?~~

Replies

Kudos0

Re: How do I automate manually updating definitions?

Generally, just leaving Norton alone to run the LiveUpdates in the background eventually gets all updates properly installed. If one or two specific updates get missed on one pass, they will usually get picked up on the next pass. Your system is not at risk because of the multiple layers of protection provided by Norton Security. 

Some others here have tried automating the running of LiveUpdate. But you would not be able to automate the download of specific definition files because they are changed multiple times a day, with a new file name change each time.

Besides, the definitions are not the main line of defence now that Norton uses online definitions that are up to date as of the minute. 

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: How do I automate manually updating definitions?

peterweb

Thanks peterweb.

Live(dead) Update has not updated for three days, BUT for 3 days has said "FIX - your virus & spyware definitions are not up-to-date. Your PC may be at risk of infection."  This Dtop is cold-booted about 2 -3 times in any 24 hour period so Norton should be trying each time.

I don't want to make a bat or Task to run Liveupdate.

I opened Norton, I click FIX" and as of this moment, the deceased "Norton Liveupdate" has been "Checking for updates..." for the last 37 minutes! and will continue to 'check' until I cancel the "Updating" window. I just clicked cancel, and it took 3.44 minutes to arrive at the "Fix NOT complete" fire-engine red screen.

"Checking...", is as far as it ever gets. Liveupdate is Deadupdate and I have no need or care to keep trying to use it as it just wastes many hours.

How does one know and trust Norton to be using the ..."the main line of defence now that Norton uses online definitions that are up to date as of the minute"? How do I get those? One icon says FIX, and you say I din't need to because something else constantly connected to Norton server wheresoever? Maybe that is why Deadupdate cannot get past the "Checking for updates..."???

How may I get those "up to the minute" updates you mentioned? PLEASE, don't tell me to let Liveupdate do it. Live is the new dead.

.i.

~~If it's OK for government and corporations to steal my privacy, why is it illegal for me to try to take it back?~~
Kudos0

Re: How do I automate manually updating definitions?

The up to the minute definitions are not downloaded to your system. Norton Security connects to a Norton server to access those definitions.

As you are still using Vista, I'll ask another Vista user to comment here.   @lmacri

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: How do I automate manually updating definitions?

Wondering whether Norton products on Windows Vista / XP being in " maintenance mode" are a part of the overall issue.

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.379 / NCSP 22.17.0.183 / Norton Core v.278 on Android 1.93
Kudos0

Re: How do I automate manually updating definitions?

peterweb 

Do you have a link that explains just how "up to the minute definitions" works? i.e., is it done via Liveupdate, or another end-user viewable process? 

Yes, I still use use Vista as it is the only O/S that is the easiest to maintain some semblance of privacy, plus I can do what 7, 8 and 10 can do - just not as fancy - such as email, word processing, spreadsheets, watch movies, etcetera. I just can't provide all the Stalkers with the info they try to take. I hate hurting their feelings :)

Thanks again peterweb 

~~If it's OK for government and corporations to steal my privacy, why is it illegal for me to try to take it back?~~
Kudos0

Re: How do I automate manually updating definitions?

SoulAsylum Thanks for jumping in. I appreciate it.

I checked and "maintenance mode" (AKA Microsoft cop-out) is not anywhere near being blameable. 

The affected Norton "services" (referenced in your link) do not apply since I do not subscribe to them all, and only use the anti-virus. 

I should point out that a total removal of Norton, a cold-boot, followed by a re-install of Norton will cause Live to update - most of the time. A tedious and long process just to update.

How dos one even know if the "up to the minute" is actually updating?

Am I left to manually update the definitions each time FIX shows up. If so, maybe Norton should point out that is no longer supports Vista - last time I looked, it included XP and Vista, a couple of weeks ago. Have they changed their minds too?

ta,

.i.



 

~~If it's OK for government and corporations to steal my privacy, why is it illegal for me to try to take it back?~~
Kudos1 Stats

Re: How do I automate manually updating definitions?

As far as I have knowledge of Norton continues to support Vista. Here is a short video with some things you may want to double check in your product settings.

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.379 / NCSP 22.17.0.183 / Norton Core v.278 on Android 1.93
Kudos1 Stats

Re: How do I automate manually updating definitions?

It's a 'cloud' connect which requires internet connectivity.  Any files not recognised by local definitions will have their hash scanned by the online database as well, but definitions are only one level of Norton's protection.

There was a post in this forum I will try and find but the forum search engine is almost useless so it could take a while.

Edit:

A little vague, but here's a Support KB article:

Configure the Download Insight Notifications option

You can use the Download Insight Notifications option to choose when you want Download Insight to display notifications.

By default, the Download Insight Notifications option is set to On. Based on the type of application you use to download your file, your Norton product does one of the following:

  • Notifies you each time when you download an executable file.

  • Notifies you only when you download a file that is infected with a local virus identification. If the file that you download is infected with a cloud virus identification, your Norton product removes the file from your computer and notifies you with the threat details.

 https://support.norton.com/sp/en/us/home/current/solutions/v23920957_ns_retail_en_us

Edit 2:

Norton offers specialized protection that helps in keeping you and your devices safe. Your PC is protected from viruses, online threats, identity theft and financial scams.

Key features and benefits

  • Window 10 compatibility - latest version of Norton products ensures that they work flawlessly with Windows 10

  • Total Cloud Protection - a feature that scans your PC directly using cloud-based virus definitions.

  • Refreshed look - it brings you the cutting-edge technology, and world-class security with simple, easy-to-navigate user interface.

  • Intrusion Prevention System (IPS) support for https - The IPS included in Norton Security now detects attacks using https connections, and stops those attacks before they take up residence on the device.

  • Static Data Scanner (SDS) - These user-mode modules enable an enhanced security model, improved protection efficacy, and better resource management.

  • Performance improvements - Significant performance improvements in Startup time and shutdown time

https://support.norton.com/sp/en/us/home/current/solutions/v111382660_EndUserProfile_en_us

A little bit of knowledge is... well a little bit of knowledge.
Kudos0

Re: How do I automate manually updating definitions?

Also, ensure your system time and timezone are accurate as that can affect Norton as well.

A little bit of knowledge is... well a little bit of knowledge.
Kudos1 Stats

Re: How do I automate manually updating definitions?

As long as you have Norton settings configured to check for updates automatically, Norton will check every hour.  It would be pointless to devise an alternative scheme that would essentially duplicate this.  It sounds to me like the issue is that Norton is unable to reach the server, a connectivity problem.  Make sure your router firewall is set to low security, as anything higher can interfere with some connections.  Make sure you have not configured anything to block any CDNs, such as Akamai Technologies, as Symantec uses these to host things like virus updates.  Check Norton history under "LiveUpdate," click "More Options">"Total Updates Applied" to see if Norton is in fact attempting to update and failing.

Kudos0

Re: How do I automate manually updating definitions?

Hello

If Norton has been uninstalled and reinstalled often, there may not be much information in History other than listings of programs in the computer. I would try a scan with the free version of Malwarebytes to make sure your computer does not have any malware in it since you have not received any Windows updates in a while.

Since it's an older computer, I would also check the condition of the hard drive and the condition of your Vista program.

Have a Good Night and

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 270 I E 11 Chrome latest one
Kudos0

Re: How do I automate manually updating definitions?

@SendOfJive You said..."As long as you have Norton settings configured to check for updates automatically, Norton will check every hour."
The problem is, Live is Dead. That is, it seems to update OK for a while - days, sometimes weeks, but then decides to put a alert in the tray and when I manually "Fix" to check for updates is when I watch a spinning 'getting no where' as it is "Checking for updates...." and will check for over an hour, or until I cancel, which takes a long time to cancel. So, normally, I prefer to be the one using the comp - not a failed update.

It sees to working now. I posted a update below.
 

~~If it's OK for government and corporations to steal my privacy, why is it illegal for me to try to take it back?~~
Kudos0

Re: How do I automate manually updating definitions?

To all who helped.

Your help has been invaluable. I've learned a lot about how to keep Norton running. 

What I did was take advice from here, and some from telephone support, and the FAQs and then,

I uninstalled Norton using it's tool (NRnR) then rebooted.
I manually removed all traces that NRnR didn't remove from the registry (deleted 33 Norton items left behind)
Ran ccleaner and specifically looked for any remnants of Norton. (looking for any Norton Application Path issues, startups etcetera) 1 - removed. Rebooted

Re-installed Norton. It updated that checked for about 15 minutes then began to process. The 'cloud' must be pretty thick and soupy to be so slow. A storm-cloud maybe :)

I've had to do this same process many times. I was hoping I would just be able to get the defs myself, and load them up, but I see that is the easier way and therefore won't work.

SUMMARY: I've 1 or 2 choices. When it happens again, and I'm sure it will, I can drop Norton and get something else, or spend the 2-3 hours cleaning Norton off the drive, and reinstalling it. What I end up doing will depend on my mood at the time ;)

Thank you to you all. I don't understand why I can't you on the phone when I call - I hope you're all paid for being here.

Heads up - sidebar, I've been waiting now for 3 weeks for a call-back from a "Level 2 technician" and 5 days for a call back from a Level 2 tech. I don't know why they say they will and don't. At least you folks are here and that, is very much appreciated. You may all have next week off with pay - tell the boss I said so :)

Thanks

.i.

~~If it's OK for government and corporations to steal my privacy, why is it illegal for me to try to take it back?~~
Kudos0

Re: How do I automate manually updating definitions?

You're most welcome. Everyone here assisting does so with time and knowledge donations, personally I enjoy the challenges and opportunity to learn something in the process. The lights are always on here at the forums if you need assistance.

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.379 / NCSP 22.17.0.183 / Norton Core v.278 on Android 1.93

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