• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

Kudos0

How Do I Clear / Erase My Network Data?

Good day.

I spent the weekend changing around my network. Pc's were replaced as well as two NAS devices. For instance, I replaced one brand of NAS with another. I configured the new NAS with the same IP as the retired device. The same with a couple of PC's.

By using the same IP's on new devices that were used on retired devices, "My Network" (lower left on main 360 screen) is all messed up and I can not delete the old device as it was automatically detected. MAC's are wrong, limited connectivity, etc.

I looked through folders and what not trying to find a config file or something which contains the data so I could delete the file and have "My Network" re-scanned.

Is there a way to clean out "My Network" and start over?

Message Edited by barryware on 08-06-2008 12:35 PM

Replies

Kudos0

Re: How Do I Clear / Erase My Network Data?

Nobody?
Kudos0

Re: How Do I Clear / Erase My Network Data?

Bump....

No one? Nobody from Symantec can tell me how to get the software to clear / rebuild "My Network" in Norton 360?

Kudos0

Re: How Do I Clear / Erase My Network Data?

Barryware,

Sorry for the long delay.  Have you tried taking the device you want to purge offline, and refreshing the network?  Another question: can you reassign new IPs to these devices and add them as if they were brand new devices?

Mark from SYMC 

Kudos0

Re: How Do I Clear / Erase My Network Data?

Thanks for the reply. 

Yes.. When I take the device off line (which it is because it is retired), it shows the device as being offline. I can assign different IP's to new devices but that does not purge the old devices. They are still there, they show as offline.

For testing and trying, assigning different IP's is OK. Permanently it is no good. It broadens my reserved IP scope which will then mean I have to change the DHCP scope which is not acceptable. Then.. forwarded ports in the routers, firewall settings, etc., etc., need to change.

It would be a whole lot easier and cleaner just to somehow clear the "My Network" data and let the software rebuild it which pretty much puts us back to my original question.

Don't take this the wrong way.. I have been a symantec / norton user all the way back in the days of DOS. Back then, it was just Norton.

This software seriously lacks fundamental tweaking, tuning, and maintenance capabilities not to mention the ability to look at a log and see what it has done. It tells you that it has cleaned your registry or protected you from some threat, but it does not tell you what changes it has made or what threat you were protected from. Makes it difficult to repair a mistake that the reg cleaner has performed or allow a perceived threat. 

 In a previous post I asked how to tweak or disable some of the "nag" stuff that pops up. A symantec representative explained that this software was geared towards the novice computer user (I am paraphrasing). Just "set & forget". Maybe as a feature request, add the ability to select "advanced" menu options. Many, many software packages have this feature. No need to start naming them.

So... Is there a way of clearing / resetting the "My Network" data and let the software rebuild this data?

Kudos0

Re: How Do I Clear / Erase My Network Data?

Barryware,


Unfortunately, this can't be done for this version of N360, but it's a known issue and something we're planning on in our next release.

MK

Kudos0

Re: How Do I Clear / Erase My Network Data?

OK.. I Have NO PROBLEM spending MORE MONEY (for the next release) to pay for something that should be fundamentally included with the suite.

You may want to consider the change in an update.

Have a great weekend.

Message Edited by barryware on 08-30-2008 02:17 PM
Kudos0

Re: How Do I Clear / Erase My Network Data?

Hi barryware,

When a new version is released all users with a current valid license (days remaining) are encouraged to download and install the update at no addition charge.   In most cases you simply download the update, and install it on top of your existing install.   The system will pick up the remaining days.  In extreme cases other steps may be required but in any case any problems can be resolvable.   Please write down your key and/or make certain it is stored in your mynorton account.

Message Edited by Allen_K on 08-30-2008 04:54 PM
Kudos0

Re: How Do I Clear / Erase My Network Data?


Allen_K wrote:

When a new version is released all users with a current valid license (days remaining) are encouraged to download and install the update at no addition charge.


This is correct. As long as you have a valid subscription to Norton 360, you eligible to receive all updates, including the new version updates. The only thing you may need to purchase is additional subscription time, but you'll only need to do this if your current subscription has expired. Please let me know if you have questions about this process. Thanks!

Tony Weiss | Norton Forums Global Community Manager | Symantec Corporation
Kudos0

Re: How Do I Clear / Erase My Network Data?

I understood you to mean that it will be addressed in the next "version" which typically needs to be purchased, not an update to the existing version. I apologize.

B

Message Edited by barryware on 08-31-2008 06:20 AM
Kudos0

Re: How Do I Clear / Erase My Network Data?


barryware wrote:

I understood you to mean that it will be addressed in the next "version" which typically needs to be purchased, not an update to the existing version. I apologize.


Hi barryware,

There's no need for apology. We know it seems a bit confusing at first, which is why we try to communicate the FREE UPDATE to everyone who could possibly be eligible to receive it. I'm sure that many other customers like you were under the impression that the next version would need to be purchased. I'm glad you spoke up about this issue so we could get that information out to everyone. Thanks!

Tony Weiss | Norton Forums Global Community Manager | Symantec Corporation
Kudos0

Re: How Do I Clear / Erase My Network Data?

Any progress in this issue (erase / reconfigure / delete devices logged in "My Network")?

It is an issue again in my network setup.

Not trying to start a fight or anything... How hard can it be to make the software allow a deletion of a device in "My Network" OR, delete everything and have the software rebuild that data?

Right click on the device, and select "delete".

Kudos0

Re: How Do I Clear / Erase My Network Data?

re>>I spent the weekend changing around my network. Pc's were replaced as well as two NAS devices. re>>For instance, I replaced one brand of NAS with another. I configured the new NAS with the same IP as re>>the retired device. The same with a couple of PC's.

re>>Is there a way to clean out "My Network" and start over?

Hello, first please allow me to say that I in no way associated with Symantec (which will be obvious by my posting details).  I had a wish to do the same thing. I would check my wireless network on a regular basis before it was protected as it was an open wireless point (dangerous I know) and as a result Norton would show a lot of connections. When you are looking for a paticular connection it can be a pain to go through the list, especially as you have said, old connections that will no longer be active. My fix for this was found accidently found and, if I may, mention that it occured with the NIS (Norton internet security) program but I have to believe that it would work the same with 360, as everything seems to be the same in that respect.

From what I can gather, when Norton believes there is a new network attached it will start a new display of devices in the N360 My Network window.

I was trying to setup a static IP addresss for port forwarding purposes which made me change the IP address for which the devices (computers) that were assigned. I had the IP addresses start from a different range of IP's than what the DHCP would have assigned automatically. I had some problems connecting while trying to setup port forwarding and went back to letting the system automatically assign the IP addresses, however I learned that since Norton thought I had gone to a new network and even though I was now using the same addresses with the same devices my list in My Network was now cleaned out.

If this is unclear as far as the information or the process I assume that with the given information the techie's that run around here would be able to expand (The people around these forums are awsome, or at least they have been for the information I have learned) or in a month from now I will be moving and will have a network (no roommates on the computer 24/7) to use as I see fit so I would then be able to go through the steps myself (as I have written them from memory) and guide anyone that might need it.

{For anyone that tweaks their TCP/IP settings it is possible to make your connection faulty or even stop connecting to the internet}

I truly hope that it is of some help. 

Take care.

Kudos0

Re: How Do I Clear / Erase My Network Data?

Have you tried purging the network map?

You can find the option under Norton 360 main UI-> Settings -> My Network->Purge Network Map

There is a "Purge" button that you can click to remove all the devices that are listed in Network Map.

Let me know if this helps. 

Kudos0

Re: How Do I Clear / Erase My Network Data?

  Hello Johnny,  Thank you for this information, I do not know if I am accessing the wrong area or if I am missing something.

In the final window of: Norton 360 My Network (header to the top left), Help & support (header to the top right), I only see the options: "Network security overview" - "Show welcome screen at startup" as well as: "Remote monitoring settings" - "Communication port xxxxx".

I got this final window by: Opening Norton 360 >> Settings >> My network.

Although it is not urgent to myself at the moment I appreciate anything I can learn about the Norton product.

Again thank you for your time and assistance.

Kudos0

Re: How Do I Clear / Erase My Network Data?

Going to the "settings" tab, then "my network", yields a page that has two options.

The first, A check box to "show welcome screen at startup"

The second, to specify the port for remote monitoring.

There is no Purge button.

This is important to me as my network hardware & devices is always changing and everything gets messed up when IP stay the same but mac addresses change.

Kudos0

Re: How Do I Clear / Erase My Network Data?

My apologies for not realizing that you are using N360 version 2, in which the "purge" option was not available.

N360 version 3 (currently in beta) allows you the purge the network map. Please refer to Tony Weiss post. You may be able to update to the version 3.

Kudos0

Re: How Do I Clear / Erase My Network Data?

I'm not real crazy about installing a Beta on top of my paid for retail version.

When the beta is officially released, per Tony's post, I (as well as others) will have a free upgrade from V2 to V3, correct?

Kudos0

Re: How Do I Clear / Erase My Network Data?


barryware wrote:

I'm not real crazy about installing a Beta on top of my paid for retail version.

When the beta is officially released, per Tony's post, I (as well as others) will have a free upgrade from V2 to V3, correct?


Hi barryware,

The Subscription Clarification Announcement details how Upgrades, Renewals and Version Updates work, including for Norton 360 v3. In this case, going from V2 to v3 would be a Version Update. Please let us know if you need more information about subscriptions, updates, and upgrades. Thanks!

Tony Weiss | Norton Forums Global Community Manager | Symantec Corporation
Kudos0

Re: How Do I Clear / Erase My Network Data?

When V3 goes from beta to commercial, will it install automatically as a normal live update or will it have to be downloaded and installed?

Kudos0

Re: How Do I Clear / Erase My Network Data?

Hi barryware,

I think I may be able to answer this question.

You can actually classify the updates that you get through LiveUpdate in to two different types.

1. Protection updates

2. Product/program updates

Protection updates are your Virus Definitions updates that protect your computer from the latest viruses and unknown security threats.

Product/program updates are minor improvements to your installed product. These differ from product upgrades, which are newer versions of entire products. Program updates are usually created to extend the operating system or hardware compatibility, adjust a performance issue, or fix program errors. Product updates are released once we identify the issues and fixes that we need to address. For example, updating your Norton 360 V2.0 to V2.5 is a product update.

Product upgrades are not usually delivered over the LiveUpdate mechanism. Usually, you will have to wait for an official announcement from Symantec to know when the product releases. We will also make an announcement in the forum as soon as the product goes live.

Hope this answers your question.

Thanks,

TomV

Norton Forums Moderator

Symantec Corporation

Message Edited by TomV on 02-12-2009 03:19 AM
Kudos0

Re: How Do I Clear / Erase My Network Data?

I have 112 days left on 3 PC license. I am on 2.5.

How do I update to 3.0 free?

Thanks,

Kudos1 Stats

Re: How Do I Clear / Erase My Network Data?

Hello omsoft,

The download for version 3 of Norton 360 (Standard) is at:  http://www.symantec.com/redirects/norton/norton_com/n360s_3/

 Whereas the download N360 V3 (Premier) is at :                http://www.symantec.com/redirects/norton/norton_com/n360p_3/

Although 360 V3 is setup to uninstall V2 before installing V3 there are a number of contributors on the forum that suggest using the Norton Removal Tool (NRT) priod to V3 install. At the time of this post the page that has the step by step instructions for using the NRT was down due to maintenance however all information listed herein came from  http://community.norton.com/norton/board/message?board.id=Norton_360&thread.id=9413&jump=true and will probably be listed for some time to come.

** Please note that using the Norton Removal Tool is setup to remove ALL Norton products installed on the system it is run on. So if you are thinking about using the removal tool please be sure to backup all necessary items.

Just to let you know that using the link to download and install V3 gives the user the option to save their settings and should automatically save your subscription time.

Take care,

Mumford68

Kudos0

Re: How Do I Clear / Erase My Network Data?

Thanks much for the info.

I was able to find the link and upgrade to v. 3. I did not use NRT. But v.3 upgrade first uninstalls Norton v.2 anyways. I did not notice any problems. The install was (surprisingly) simple requiring only 3 clicks - run, restart, verify product key.

So far so good.

I will wait and see if I run into any problems before going thru again with NRT and a reinstall.

Kudos1 Stats

Re: How Do I Clear / Erase My Network Data?

Just to let you know for 360 there are a few threads where re-installing does not seem to be the fix for a couple of issues. As an example there are a few programs that some people have noticed that do not play well with the current version of 360, (3.0.0.134 I believe) that currently has a workaround and a couple of other threads(issues) that I have forgotten the specifics of.

So if you wish post your issue or if your like me just go ahead and try dealing with it first yourself should you have any issues pop up :-)  There's always a community of contributors waiting to help out!

Take care,

Mumford68

Kudos0

Re: How Do I Clear / Erase My Network Data?

Thanks. I just installed it, so will see for a week or so to see if I come across problems.
Kudos0

Re: How Do I Clear / Erase My Network Data?

Hello Mumford68,

    I am currently running 360 v2.5.0.5.  At the moment it is stable, as long as I do not activate automatic backup, or attempt to use the internal link to reach chat support. (You and I have interacted recently on these issues and the freezing of 360 v3, when I run my CAD program.)  I have also experienced random instabilities (in 360v2), which I believe are triggered by something in Liveupdate activities: 360v2 suddenly goes OTL and I get the red 'x' in the tray.

    Anyway, I am thinking about upgrading to 360v3 again and I know you have been using it.  Other than the online backup .dll issue, has it been performing solidly for you?  If so, I'll try 360v3 again.

    Thanks for being so active in the community!

Regards,

jsbrodhead

Kudos0

Re: How Do I Clear / Erase My Network Data?

For the most. I have a few issues, the largest being that it keeps forgetting some of the log-ins in the Identity Safe feature and I've had about four or five instances where a window would freeze and I would not be able to open the main window of 360 (UI as I believe it has been refered to in some threads) and I would have to do either a warm or cold reboot to get back full control of 360.

Also an instance of backup not being able to complete the backup with a reference to an error message. And a duplicate backup set named set from V2 that was showing up in V3 (I don't recall if it was showing up off of the Main 360 window or not). Plus an issue that had existed with the One Click Support feature that Yogesh_Mohan had reported had to with running IE8 beta and was easily solved (at least for myself) by reverting to IE7 and does not appear to exist with the IE8 (again at least not for myself) wide release. 

I know that Symantec is working on at least a couple of smaller issues with backup and I assume there will be a patch that may contain fixes to other issues in the upcoming update. Whenever that may be :)

Version 3 had however fixed some smaller issues such as the Help & Support feature now works for me without me having to manually initiate it from windows explorer. And of course more control over the Network Secutity Map. There are, of course, other features and tweaks of the program that have changed the way it acts and looks.

Your system hardware, software and just plain luck will of course dictate the behaviour of how the program runs and other issues that you may or may not experience <grin>. 

If you wish I can advise you when my I notice my system updated from version 3.0.0.134. Just hit me up with a private message as a reminder if you wish to do so.

Take care,

Mumford68

Kudos0

Re: How Do I Clear / Erase My Network Data?

I would just love to disable backup. It is slow, useless and well, bad. Has not improved in 360 v3.

I can run my back up just fine, by simply using Scheduled Tasks in Windows.

Thanks.

Kudos0

Re: How Do I Clear / Erase My Network Data?

To disable backup:

Open 360 main window

 Click on Backup (2nd to the left of the four main choices) which will take you to the Backup Details window

  Click on the bottom right option Turn Off Backup

You can come back to the same window to turn it back on as well.

Take care,

Mumford68

Kudos0

Re: How Do I Clear / Erase My Network Data?

Hello Mumford68,

   Thanks for the reply.  Sounds like the little issues are similar to v2.  I may just wait for v3 to come out on DVD, or is it Blue-ray..... :)

    This morning 360v2 decided to turn off Intrusion Protection, all by it's self.  These computers are growing up and getting so smart. 

    Anyway, that is one of the repeat issues I see in v2.

    Is it possible that beta IE8 left something mangled in the registry, or an incompatible .dll, etc... when we reverted to IE7.  Seems I've seen beta IE8 mentioned a handful of times and you indicated that you had tried and the beta and reverted to IE7.

    I tried IE8 for a few minutes (time not really relevent), then realized it wouldn't allow access to Identity Safe and Log-ins.  Norton support said 360v2 was not compatible with beta IE8, so I downgraded to IE7.  That was very shortly after I upgraded from NIS2008, to 360v2 AND around the time instabilities began.  (maybe coincidental(?), but a thought.)

    By the way, is this the right thread for this discussion?

Regards,

jsbrodhead

Message Edited by jsbrodhead on 03-24-2009 02:07 PM
Kudos0

Re: How Do I Clear / Erase My Network Data?

Hey jsbrodhead,

[ I'll buy it on any media except for 8-track or laser disc :) ]

I have seen a few threads (I think at least one with a solution) about Intrusion Protection turning itself off.

 I don't have enough information/knowledge to answer the possible issues between switching from one product to another, upgrading and running against a beta in conjunction.  My only problem was that IE8 kept taking over the phishing protection.

I think support would have to officially say that as IE8 (now out of beta) is being tested against 360 (at least) version 3 and unknown or untested instabilities may exist between IE8 and version 2.

 Your right, this got a little off the original topic. If you wish I'll catch you on one of the other threads of if you happen to have other threads that you need/wish to begin.  Unless of course you need to discuss the network map :)

Regards to you as well,

Mumford68

Message Edited by mumford68 on 03-24-2009 09:10 PM

This thread is closed from further comment. Please visit the forum to start a new thread.