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Kudos0

How do I enter a renewal code?

I've just bought a years renewal for my friend to Norton Internet Security. As far as I knew, she already had the programme installed on her computer (it was showing 15 days trial??) so I purchased an upgrade. I've got a renewal code now to enter but I don't know where to enter it. The only place I can find asks for a 'product key' but doesn't accept my code. I'm thinking now she mustn't have had the full version installed on her computer (though I know she bought it a while back - she isn't good with computers, I am a little better....). Have I bought the wrong product? If so, how can I change it for the right one? I can't find any kind of Norton customer support email address to write to to ask this, only this forum. Can someone help me???

Replies

Kudos0

Re: How do I enter a renewal code?

I've just bought a years renewal for my friend to Norton Internet Security. As far as I knew, she already had the programme installed on her computer (it was showing 15 days trial??) so I purchased an upgrade. I've got a renewal code now to enter but I don't know where to enter it. The only place I can find asks for a 'product key' but doesn't accept my code. I'm thinking now she mustn't have had the full version installed on her computer (though I know she bought it a while back - she isn't good with computers, I am a little better....). Have I bought the wrong product? If so, how can I change it for the right one? I can't find any kind of Norton customer support email address to write to to ask this, only this forum. Can someone help me???

Kudos0

Re: How do I enter a renewal code?

Hi aj123,

You mentioned that your friend bought NIS (Norton Internet Security) a while back so it seems confusing that it would be showing a 15 day trial status because even if it did not accept the product key you purchased on her behalf, it should have had her previous subscription information.

Have her confirm that it says Norton Internet Security on the main Norton interface and not Norton Antivirus or Norton 360.

If it says Norton Internet Security and you purchased a subscription of NIS for her then it should work. There will either be an Activate button or Renew button on the bottom left of the main interface. Is there where she attempted to put in the new product key?

If the subscription you purchased for her and the product do in fact match and you still cannot get the key to work, you can visit Customer Service at the following link:

https://www-secure.symantec.com/norton/support/contact/chat/ivr_chat.jsp?chatexp=ivr_ts

Note that CHAT is the best option. After filling in your pdocut information you should see a CHAT button on the next page.

Hope this helps.

Best wishes.

Allen

Windows 7 Ultimate SP 1, 64 bit, 32 GB * NIS Vers. 21.6.0.32* Ghost 15 * IE 9, Firefox, Safari. Test laptop with W7 Home Premium 64 bit * NIS Vers. 21.6.0.32
Kudos0

Re: How do I enter a renewal code?

Thanks Allen.

It's definitely Norton Internet Security. I can't find a renew button, only an activate button. I did try putting the code in but it wouldn't work.

I've now found an email address and written asking for help so maybe that will work.

Thanks for your help too.

AJ

Kudos0

Re: How do I enter a renewal code?

Hi aj123,

For faster service I would recommend that you use the Customer Service option I mentioned in my last post.

Email can take quite some time to get a response. The CHAT option is much faster and should result in a resolution on the spot during the chat session.

Please do let us know how it goes.

Best wishes.

Allen

Windows 7 Ultimate SP 1, 64 bit, 32 GB * NIS Vers. 21.6.0.32* Ghost 15 * IE 9, Firefox, Safari. Test laptop with W7 Home Premium 64 bit * NIS Vers. 21.6.0.32
Kudos0

Re: How do I enter a renewal code?

Thank you. May try that tomorrow. Will let you know.

Kudos0

Re: How do I enter a renewal code?

Hello aj123

Does she have any other real time security program installed now.? Do you know  what year of NIS she has installed now? You mentioned that she bought it a while back. Is it possible that she got the NIS from her ISP and that it might be a version made up especially for that ISP. Also, if you don't mind me asking, where did you purchase the key? Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.19.8.65 Core Firmware 282 Chrome latest version.
Kudos0

Re: How do I enter a renewal code?

Just to say thank you for all the help. It's sorted. I took the suggestion of using live chat and as a result I got a product key to put in to activate the account properly and I'm now covered.

Kudos0

Re: How do I enter a renewal code?

Hello aj123

Thanks for coming back and letting us know you got the problem solved. Glad it is all working as it should be. Could you please mark the post which gave you the solution so that others will know it is solved and will be able to find the solution quickly. ? Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.19.8.65 Core Firmware 282 Chrome latest version.

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