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Kudos0

How do I get McAfee's email so I can find out how to Re downloading program to reformatted disk?

McAfee,

I purchased a new Toshiba Satellite 505 computer in September, 2009.  It came pre-loaded with McAfee virus protection.  Since I had used McAfee on my previous computers, I willingly paid for the subscription.

I had to have the computer reformatted last week.  Unfortunately, I’ve lost the McAfee program and all pertinent information.  Can you help me get it back working for me.

I can’t use the corp email because it asks for product numbers that were, of course, erased during the reformat!

Please email me the necessary information to download it.

I am currently residing in Thailand.

Thank you.

James R Malefyt

Replies

Kudos0

Re: How do I get McAfee's email so I can find out how to Re downloading program to reformatted disk?

Try here Jim.

http://service.mcafee.com

if you go to customer service you see a link for email and chat.

Dave

Kudos0

Re: How do I get McAfee's email so I can find out how to Re downloading program to reformatted disk?

I appreciate the help, but, I need the product codes, etc to send an email using this and they were erased in the reformat.

I need to be able to talk to a real live person to give the purchase information I do have so they can get the problem solved.

They make it about impossible to actually contact them.

Kudos0

Re: How do I get McAfee's email so I can find out how to Re downloading program to reformatted disk?

Hi Jim,

please try the McAfee Comminity Forums: https://community.mcafee.com/community/home

We unfortunately can not help you anything here at the Norton Forums, as we deal here with a different firm's product.

Windows 10 Hungarian, Norton Internet Security v22.9.0.71
Kudos0

Re: How do I get McAfee's email so I can find out how to Re downloading program to reformatted disk?

Again, I appreciate the help, but, this too, merely directs me to their automated website with automated email that I can't use because I don't have the information needed to complete their request.

I find it rather amazing that there is no way, so far, to actually contact McAfee or Norton.

I simply need an email for a real live oerson that can address my problem.

Kudos0

Re: How do I get McAfee's email so I can find out how to Re downloading program to reformatted disk?

Have you seen if their CHAT is any better -- with Norton it is the best way.

http://service.mcafee.com/ServiceSelect.aspx?lc=1033&sg=TS&pt=1&st=CHAT 

That link is for USA - English BTW.

Hugh
Kudos0

Re: How do I get McAfee's email so I can find out how to Re downloading program to reformatted disk?


I find it rather amazing that there is no way, so far, to actually contact McAfee or Norton.


Hi again Jim.

Norton and McAffee are completly different companies.   This is the Norton user forum.  If you have a Norton product we will be happy to help you with it or tell you how to quickly contact Norton support.

But you keep asking to contact McAfee, and we can't help you with that because we have nothing to do with that company.

We have been giving you links and suggestions trying to helpful but other than that there really isn't anything we can do.

Dave

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