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How do I get my vault to use the account I use with Norton?
I decided to set up ID Safe on my computer. Directions are not the clearest, so it was feeling my way thru. It started with creating a vault, and asked me to sign into my Norton account, or I could create an account. I chose to create an account, and I guess that is where things went wrong. I spent four days creating new passwords for all the sites I use. When I finished this, I decided it was time to find out how I could go about implementing this work on all my devices, as this was the major reason I decided to use this tool. I went to indentitysafe.norton.com and it asked for my vault password. When I entered this, I got a message: "No vault for this account". I have a working system on my computer, and Norton says they no longer use local vaults, they are all on the cloud. So, somehow, my computer is logging into a cloud account that is not connected to the Norton account. Or, there is some issue with logging in that I am unaware of.
Is there some way I can move my vault to my Norton account? My guess is that if I delete my vault [I have "exported" my data for this contingency] the same process will repeat itself. I need to have a single workable account that contains my vault.