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Kudos0

How do I know if automatic VPN actually turns on VPN

I have automatic VPN turned on in Norton 360 for iOS. The VPN enable switch shows “off” unless I manually turn it on. If I am connected to an insecure Wi-Fi, the app tells me that I need to turn on VPN. When I turn it on while on a secure network, it says it is not needed. How do I tell if the automatic vpn is working?

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Kudos0

Re: How do I know if automatic VPN actually turns on VPN

Interesting question. I have not had any opportunity to check out this feature. 

Normally, when you would turn on the VPN on an iOS device, you would see the VPN icon in the notification area at the top left of the screen. Unfortunately, with Norton 360 for iOS, the Web Protection feature uses Apples VPN programming api's, and when Web Protection is active, the VPN icon is displayed.

Have you connected to any insecure wifi networks to test the feature? 

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Kudos0

Re: How do I know if automatic VPN actually turns on VPN

As you said, the VPN icon next to the WiFi icon is always displayed on my iPhone (iOS 14.6).

When I am connected to UNsecure networks, the N360 app shows the WiFi as unsecure, VPN as "off", and recommends turning VPN on "now", even though the Auto-Connect VPN is turned on. I can turn the VPN on manually and N360 shows that VPN is "on" and "You're secure".

When I am connected to secure networks, the N360 app shows the WiFi is secure, VPN as "off", and "VPN is not needed". Auto-connect VPN is on. If I turn the VPN on manually, N360 shows "You are secure" and VPN "on".

When Auto-Connect VPN is off, the results are the same as above.

I think Auto-Connect VPN is a great idea. I can't tell whether it is working or not.

See the attached file for screenshots.

File Attachment: 
Kudos0

Re: How do I know if automatic VPN actually turns on VPN

In this case, it appears the Auto on VPN feature is not working. If you are able to reproduce the above scenario where the VPN does not turn on automatically, it will help if you can gather logs to send to Norton. 

Start by opening iOS settings on your device and scroll down to the bottom where the apps are listed. Tap on the Norton  360 app and tap to Enable Debug Log.  

Now use your device until it causes the issue you are having. Then shake your phone back and forth and a prompt will come up to send logs. Tap on Send Error Report and fill in any information requested. In your submission, please include "forum 'your username' " in the Case ID section of the report. Also include a link to this thread. 

If you do send logs, please let me know and I'll notify my contacts to look for them.


 

Things happen. Export/Backup your Norton Password Manager data.