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Kudos0

How do I know which product is right for my organisation

How do I know which product is right for me. How do I delete the message to update my password every time I enter into Xero. Why is it so hard to email Norton. I keep getting emails from Norton how do I know they are not scams. 

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Kudos0

Re: How do I know which product is right for my organisation

Terence A Wright:
Why is it so hard to email Norton. I keep getting emails from Norton how do I know they are not scams. 

Norton Support is via Chat or Phone.  No email support. 

Please Contact Norton Support

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Verify that an email you receive from Norton is legitimate
https://support.norton.com/sp/en/us/home/current/solutions/v71088498 

Report a spam or scam email to Norton
https://support.norton.com/sp/en/us/home/current/solutions/v138341527

Learn what to do if you received a suspicious phone call, email, or mail
https://support.norton.com/sp/en/us/home/current/solutions/v126234363

Important tips to help you avoid fraudulent Norton support scams
https://support.norton.com/sp/en/us/home/current/solutions/v105274822 

What to do if you fall for an email scam
https://us.norton.com/internetsecurity-online-scams-what-to-do-when-you-fall-for-an-email-scam.html 

Keep an eye out for Norton email scams
https://www.nortonlifelock.com/blogs/feature-stories/fraudulent-use-nortonlifelock-brand

Kudos0

Re: How do I know which product is right for my organisation

Terence A Wright:
How do I delete the message to update my password every time I enter into Xero.

Maybe, https://community.norton.com/en/comment/8346421#comment-8346421 

The Autochange Password feature of Password Manager supports automatic changing of your passwords for several websites without navigating outside the application.

Do not close the tab or access the content present in the tab, when Autochange Password changes the password. Do not switch tabs, as it can interfere with the automatic password change process.

How does Autochange Password work?
The feature works by directly logging into the websites and generating a strong password on your behalf. The new passwords are generated locally by Password Manager and are transmitted in a secure manner. The newly generated passwords are saved in your Norton Password Manager vault, for which only you have access to.

A green header appears on the tab if the Autochange Password feature successfully updates the password for a website.

A red header appears on the tab if the Autochange Password feature fails to update the password for a website.

https://support.norton.com/sp/en/us/norton-identity-safe/current/solutions/v127948823 

Sorry for the issue you had faced.

When you Clicked "Fix Now" from the compromised password alert, by any chance your Vault was already Open ?

1. If vault was open -> then your new password should be updated in the existing Login OR new Login should be created automatically if not exists

    If vault was closed -> then post auto changing your imdb password you will be asked to open your vault 1st, after which your login will be updated with new password OR a new login will be created if does not exists ?

2. In your vault by any chance did you see a Login created with a Title containing "AutoChange Failed" for imdb site ?

If yes, that should have the changed password

This could be have happened if Auto Change password failed in the final step due to some Site changes.

https://community.norton.com/en/comment/8423931#comment-8423931 

Kudos0

Re: How do I know which product is right for my organisation

Terence A Wright:

How do I know which product is right for me. 

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Kudos0

Re: How do I know which product is right for my organisation

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