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Kudos0

How do I report a website that Identity Safe will not autofill via Norton Security?

I have recently upgraded to Norton Security Premium (NSP) from Norton Internet Security (NIS).

Under NIS, whenever Identity Safe did not autofill a web form (i.e. login id and password), I could click on "Vault is Open" ... "Options" ... "Report an issue with this site" from the Norton toolbar.

However, I cannot find a way of doing this under NSP as there is no "Vault is Open" field on the Norton Toolbar anymore.

Can anyone tell me how to do this under NSP now please?

Many thanks.

Replies

Kudos0

Re: How do I report a website that Identity Safe will not autofill via Norton Security?

It depends on the browser you are using. Open your vault, and then click the ID Safe icon. Click on the three dots at the bottom of the ID Safe window. Then click on Feedback. You can report your site there.

Things happen. Export/Backup your Identity Safe data.
Kudos0

Re: How do I report a website that Identity Safe will not autofill via Norton Security?

Thanks peterweb - I thought it must be hidden away somewhere!

Kudos0

Re: How do I report a website that Identity Safe will not autofill via Norton Security?

Similar problem here. Norton Security  ID Safe will not autofill the password in Gmail. I am using the latest version of NS (just checked). Also use IE11 and Windows 10. Problem started a few days ago. It worked perfectly until then. Please help.

Kudos0

Re: How do I report a website that Identity Safe will not autofill via Norton Security?

To report a site in IE use these instructions.

From the Norton Toolbar in IE or Chrome, Navigate to the login page you are having problems with. Then click on Vault is Open on the Norton Toolbar. Then click on Options beside Current Site. From there click on Report an issue with this site. Then follow the directions.

Things happen. Export/Backup your Identity Safe data.

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