I see a box to type in text and then a purple circle that can not be clicked?
When you type in the box some words as in a search a drop down menu appears with subjects which you can choose which may be close to a question or problem you have in mind. When you click on one of the results it takes you to a possible similar thread solving post.
If you are experiencing an issue that needs urgent assistance please visit our customer support area:
There are currently 12 users online.