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How does one downgrade a subscription?
Hi,
I have a Premium Subscription which is far in excess of my needs and I would like to downgrade.
I need to protect just three devices.
Replies
peterweb Guru
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Norton Fighter25
Reg: 17-Apr-2008
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Accepted Solution
Re: How does one downgrade a subscription?
Posted: 11-Mar-2022 | 12:41PM · Permalink
You can contact Norton Support and ask them to help you with this request. www.norton.com/contactcs
Or you can wait for your current subscription to expire and just purchase the subscription level you wish to use. If you do this, be sure you turn off Automatic Renewal for your current subscription in your Norton Account.
Re: How does one downgrade a subscription?
Posted: 08-Apr-2022 | 7:14AM · Edited: 08-Apr-2022 | 7:17AM · Permalink
Keep getting redirected to renewal page for product far beyond my needs. Tried to contact support via chat but "Chat Now" button didn't go anywhere even though I allowed all cookies, so don't know how to contact support. Happy with Norton but maybe forced to seek alternative that better fits needs than pay for something I don't need
peterweb Guru
Mobile Master
Norton Fighter25
Reg: 17-Apr-2008
Posts: 38,782
Solutions: 2,486
Kudos: 6,777
Re: How does one downgrade a subscription?
Posted: 08-Apr-2022 | 7:55AM · Permalink
When trying to contact chat, be sure any VPN is turned off, and also turn off any ad blocker extension for the Norton web pages.
Re: How does one downgrade a subscription?
Posted: 26-Apr-2022 | 2:47AM · Permalink
I have tried the waiting till it has expired. then trying to by a different version. this takes me to my re-new . ?
peterweb Guru
Mobile Master
Norton Fighter25
Reg: 17-Apr-2008
Posts: 38,782
Solutions: 2,486
Kudos: 6,777
Re: How does one downgrade a subscription?
Posted: 26-Apr-2022 | 10:50AM · Permalink
If you clicking on renew in your product, it will take you to the renewal process. You need to purchase a new subscription either directly from Norton.com or from a reputable retailer. Then you enter the new product key at www.norton.com/setup . That will activate your new key and update the subscription status for your installed product.
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