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Kudos0

How to fix error 9012,809?

Posted: 03-Dec-2022 | 12:55PM · 3 Replies ·

It was working last week. Now whenever I try to connect to it, it directs me to a page to solve the problem. But even after I followed all the steps there, I still can’t connect to the vpn, and the same message and page keeps popping up.
Labels: Activation, Windows 11

Replies

Kudos0

Re: How to fix error 9012,809?

Posted: 03-Dec-2022 | 6:50PM · Permalink

Hello. You've followed ALL the applicable steps in this KB?

https://support.norton.com/sp/en/us/home/current/solutions/v135460781

Have you reset the Windows Defender firewall in settings?

https://support.microsoft.com/en-us/windows/turn-microsoft-defender-fire...

SA

MS Certified Professional : Windows 11 Home/Pro 22H2 x 64 build 22621.2715 / Windows 10 Pro x 64 version 22H2 / build 19045.3693 / Norton Security Ultra - Norton 360 Deluxe ver. 22.23.10.10 / Opera GX LVL5 (core: 104.0.4944.70) 64 bit-Early Access w/Norton Chrome Extensions
Kudos0

Re: How to fix error 9012,809?

Posted: 04-Dec-2022 | 8:55AM · Permalink

followed all of them the best that i could, nothing changed. I tried another vpn and it was working too.

Kudos0

Re: How to fix error 9012,809?

Posted: 04-Dec-2022 | 6:16PM · Permalink

Thanks for the feedback. What is the version of the Norton VPN you have installed? It should be the standalone version 6.1.0.29, and not the Norton 360 VPN. Having both installed on a system will cause serious issues. Also. Have a look at this Microsoft article for some VPN setup and settings inside of Windows 11. I run Norton 360 Deluxe on my Windows 11 machine therefore I don't have the standalone to test for you on that OS.

SA

MS Certified Professional : Windows 11 Home/Pro 22H2 x 64 build 22621.2715 / Windows 10 Pro x 64 version 22H2 / build 19045.3693 / Norton Security Ultra - Norton 360 Deluxe ver. 22.23.10.10 / Opera GX LVL5 (core: 104.0.4944.70) 64 bit-Early Access w/Norton Chrome Extensions

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