How to get a response from Norton

If you are using a secure home network or your cellphone mobile data the VPN is unnecessary.

Those networks are already doing what the VPN would do. They are locked down and away from prying eyes and have password protection and encryption (you should make sure your home network does this by logging into to the admin rights - see you modem manufacturer's website for help).

You will need the VPN anytime you connect to some other network. I always use the VPN when I connect to some wifi network(not my home) even if it says it is password protected and encrypted. 

You may get more help here than from Norton support. There are many experienced and capable users here that are very willing to help.

Try on a few occasions to have a problem by Norton customer services, first had to wait about and hour in Que for service, wait time 1/2-1 hour and then when finally a representative answer the call, and you explain the problem, he either will say he need to passes the call on this is the wrong department and say he will transfer the call, then after waiting a while the call is dropped, now you have to recall customer service and wait in Que again for the 1/2- 1 hours again for the call to be answered by customer service, this time when the customer service representative answer the call you have to first explain the above that the call was dropped and and tell them you received a file a number by emailed from Norton , he put you on wait while he reads the file of the case , and then , you he put you on hold another’s 15 minutes while he reads the file, then transfers you to the department, the new Service representative answers the call and say he has to read the file, comes back on line asks you to explain the the problem and say sorry for the last customer representative dropping the call and sends you a link to give permission to access your computer, you click on the links , the representative will also send you a copy the the file number in the call is dropped, you click on the confirmation link , and it does not work, the call is dropped and you have to go throw the whole process again, you calling back a again and have to wait in que and other 1/2-1 wait, by this time over 2-3 hours trying to have customer service fix the problem , then while waiting on Que again, you give up and stop trying, and do all the above on three occasions in the year to have the problem corrected the Norton app now tells you the program has expired and to renew your subscription, and we are here today filling out a service survey repeating again what has happen and and brings the two problem now , 1 customer service and too the program app still has not been fixed , now you do the survey thinking to your self you are an idiot no one is going to read this, and if by chance the do, you will have to go through the above progress again an other 15 minutes waisted bring it it up to 3 hours and still nothing, and the survey continues and you bush next, at the bottom of the screen. Let's continue and click next and see what will happen next,