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Kudos0

How to install Safety Minder on Windows 7 (always receive error messages)

I want to install online familiy safety on my new computer under Windows 7. After downloading the files and executing them, it always want to remove a norton product, but cannot do it and an error message appears saying:

The installation has encountered an error and is unable to continue.

What could be the issue here and how to solve it?

Thanks for your support.

Greetings

Replies

Kudos0

Re: How to install Safety Minder on Windows 7 (always receive error messages)

I want to install online familiy safety on my new computer under Windows 7. After downloading the files and executing them, it always want to remove a norton product, but cannot do it and an error message appears saying:

The installation has encountered an error and is unable to continue.

What could be the issue here and how to solve it?

Thanks for your support.

Greetings

Kudos0

Re: How to install Safety Minder on Windows 7 (always receive error messages)

Could you state the exact error message?

It sounds as if you have the old beta version of OnlineFamily.Norton installed on your system, however without knowing the exact error message it is difficult to tell.

Matt

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