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Kudos0

How to keep Norton Backup from completely filling a hard disk?

I have a 1.6T hard drive and it is where I store my backup from Norton360. Backup is 24,000 files and 20.8G.

But the Norton Backup takes up the entire disk with only 1.2M free now, and backups are failing.

Norton Backup is the only thing on the drive.

Is there a way to keep Norton Backup from using up all the space on a hard drive?

Replies

Kudos0

Re: How to keep Norton Backup from completely filling a hard disk?

I have asked this thread be moved to the Backup board for better exposure.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: How to keep Norton Backup from completely filling a hard disk?

Hi mikiehahn.

How many different backup sets do you have defined?  I realise that it may be just one but I would like to check.

It looks as if you are suffering from a problem I have seen often in the past but not so often recently, when the Norton backup puts new backups on top of old ones (sadly without giving access to the old files).  If this goes on for a long time then the backup files can grow to enormous sizes.  As appears to be the case with you.

Do you have any other external drives with a free capacity of say 25 GB or more for a temporary store?

Mike
Kudos0

Re: How to keep Norton Backup from completely filling a hard disk?

I have the same problem but my Default set takes up 166GB and there is only 2GB left on my 2 (really 1.81)TB external disk.

I have almost 600GB free on my C: disk which is also the major component of my Default set; the rest of my Default set is the D: disk ( the Recovery disk), and by an oversight a My Documents folder. I suppose I could do without the latter 2 items.

Could I put a new Backup on my C: disk temporarily until I delete the N360_BACKUP on the external disk? I don't think I have any archival material that needs to be preserved for a Restore operation.

Thanks for any help

My system: hp ENVY laptop, Win 8.1 (64bit), partitions C: 1TB, D: 20GB,

Kudos0

Re: How to keep Norton Backup from completely filling a hard disk?

As it would appear that mikiehahn is not responding in this thread then I will try and respond to you rjr.

Again I would ask how many backup sets you have defined and how large the Preview function says each should be.  Is it just the one "Default set" and is the 166 GB the figure given by Preview?

Yes it does look as if you need to clear the old backups off the external drive.  I think it would be a good idea to at least temporarily create another backup to cover for the period when the external drive is being cleared but if your only option is C:\ then I would not bother.

Is there anything on the backup drive other than your Norton backup?

I am puzzled as to why you are backing up your recovery disk to the backup drive and exactly what you mean about your My Documents folder?  Is it that you have put your My Documents on the D:\ drive?  If so I would move it to C:\.  I would never add any extra data to a recovery drive.  Sorry if I have misunderstood but I am puzzled.

I look forward to hearing back from you.

Mike
Kudos0

Re: How to keep Norton Backup from completely filling a hard disk?

Again I would ask how many backup sets you have defined and how large the Preview function says each should be.  Is it just the one "Default set" and is the 166 GB the figure given by Preview?

Yes to both questions.

There are a couple of folders on the backup drive that are copies of important folders on the C:\ drive. I thought I would be referring to them more often and wanted to avoid having to Restore them or parts of them often. I realize now I could do without them

.I don't know where the D:\ came from as part of the default set. On the previous laptop I had something completely different. It may have come with the original installation of N360. My Documents is on the C:\ drive but I can't always find it as such in This PC or in my folder under Users, so I leave it included in the Backup.

I have decided to do the Backup on a different HD that has enough space for what I hope will be temporary storage. 

All of this is in aid of installing Win10 after doing the Backup. I have notice that N360_BACKUP seems to store stuff in random order (much as if the reading was in the order that the files appear on the disk, rather than the order they are in the directories) and they are not compressed-Notepad shows the smaller ones including the address right down to the filename and extension, and the filesize as shown in the directory. So I was thinking I could shrink the very large (1.3TB or so) cumulative backup by simply deleting some of the older files, on the principle that some must have been deleted from C:\ for various reasons, and if in fact they remain on C:\ they can be backed up after Win 10 is installed.

Thanks for your reply, I look forward to your advice on how to limit the expansion of the N360_BACKUP folder in the face of incremental backups.
All the best.

Kudos0

Re: How to keep Norton Backup from completely filling a hard disk?

Hello again rjr.

The first thing I suggest you do is open up the Manage Backup sets for your default set and remove any entries under "What" that backs up anything from the D:\ drive.  While in the "What" section carefully review what is included and make sure that nothing you do not want or need is in there.  Remember Norton only backs up data it baulks at backing up program files and the likes.  Once you have done your review "Save Settings" and try the "Preview" button again.  This time it should come up with a figure less than 166 GB.  Let us know what it says.

Next, connect your other external drive, the one you are going to make the temporary backup to.  Check that the spare space on it is more than the size predicted by Preview.  Then under Manage Backup sets go to the "Where" tab and make sure that the backup set is pointed at this new drive.  Save Settings.  Then when you have plenty of time, run the backup.  Even with a local drive, over 100 GB is going to take a long time.  Best to leave the machine alone but also ensure that the power settings will keep it awake as you will not be touching the keyboard or mouse and we do not want it to go to sleep mid backup...

Hopefully that will eventually report a successful backup.  Once we have that we can clear out the old external drive and then put a clean new backup onto that.  But let us leave that until the interim backup is there to protect your back.

Intrigued by your comments about apparently reading the Norton backup with Notepad.  Not sure how you are doing that, but I would not recommend making any amendments to, or deletions from the current backup at the moment.

Mike
Kudos0

Re: How to keep Norton Backup from completely filling a hard disk?

I have the exact same issue with Norton Security with Backup. The hard drive that is being backed up has approximately 700GB and after a few months a 2T backup drive was full. I checked the backup folders on the 2TB drive and here is what I found.

(0 125 GB
(1 122 GB
(2 95.8 GB
(3 127 GB
(4 113 GB
(5 119 GB
(6 116 GB
(7 95 GB
(8 111 GB
(9 116 GB
(A 122 GB
(B 110 GB
(C 1.81 TB
(D 143 GB
(E 108 GB
(F 105 GB

I only have one backup set, and it is backing up only one hard drive on my computer.

Kudos0

Re: How to keep Norton Backup from completely filling a hard disk?

I have the exact same problem. Only one backup set which is using 308GB of storage.

Kudos0

Re: How to keep Norton Backup from completely filling a hard disk?

I have same problem. C drive has 350 GB used space [and 570 GB free space] . 1TB external back up drive is full.

Should Norton Security with Backup, make backups to previously used N360 BACKUP ?

Kudos0

Re: How to keep Norton Backup from completely filling a hard disk?

I have the same problem. I was surprised to find that, over time, my 3TB external HDD being used for Norton 360 backups has become full.

I probably assumed that old backups would be automatically overwritten by new backups, but I am obviously wrong about that.

Is there any way of configuring Norton backups to automatically overwrite old backups?  If not, I will probably move to a different backup system, as it is is unwieldy to have to manually clear old backups.

Any help would be appreciated.

Kudos0

Re: How to keep Norton Backup from completely filling a hard disk?

Yes, move on to another backup system! Their software is written to only work automatically with the cloud based storage!

I was on the phone with support for hours before they bumped me up to the next level support and then I was told that I was stuck with the ever increasing backup size or use their cloud backup!

So I'm left with manually running backups until I can afford a new backup software. :(

I'm very disappointed with Norton.

Kudos0

Re: How to keep Norton Backup from completely filling a hard disk?

@InSearchOf:

Windows-as-a-Service - AS IS -- Norton-as-a-Service - AS IS

 At least we've been striving to make you happy, very happy. And, please create your own post and tell us your own issue later.

BTW, have you contacted the OFFICIAL Norton Support here?

I was on the phone with support for hours

And, to free up your Norton backup size, you may look into this page.

As to backup system/program, please at least learn to avoid using few other risky items (e.g., this MegaBackup for Mac, MyPC Backup for Windows, etc.) on the web.

Thanks and take care...

PUP Hunter PRO: Just TRYING to save the world (U) from cyber threats, A single blog post, at a time, and ONCE & FOR ALL. (A fan of Nadia_Kovacs)
Kudos0

Re: How to keep Norton Backup from completely filling a hard disk?

@Super Phishing Phryer, I suppose by your the tone of your response you feel the need to ridicule a customer's experience with your company's support? Well your response prompted me to go back to refresh my memory and to look up the actual case, it was [Removed].


First, I want to say that I was incorrect, I was not on the phone for many hours but it was an online chat.
Second, what I wrote in my response to Algeric was correct, Automatic Norton backup will only work correctly with using their cloud service.

To be more clear, you cannot use an external hard drive and use the Automatic backup feature. Norton Backup cannot distinguish between an existing initial full incremental backup and subsequent incremental backups. It just performs a full backup over and over again.
 

Here's the message stream of that support chat session

11:00 PM Me: Ok, so are you saying that the local backup will always create new backups of files in the destination drive but not on the Cloud drive?

11:01 PM [Support]: Exactly.

Mr. Mane went on to write..."Now I will explain you about the OFFline backup that is External drive backup."

11:02 PM [Support]: Whenever we use the External Drvie Backup, we cannot set it to Automatic because the external drive won't be connected to computer for all the time. User may remove it for any other use.

11:03 PM [Support]: So, if it get set for Automatic and at the time of backup if the drive won't be available, it will create the issue and backup will not perform.

11:03 PM [Support]: That is the reason, External drive backup create the New Folder every time we run the backup.

11:03 PM [Support]: And that is the reason it duplicates the data but in different folder.

11:03 PM [Support]: This is how your External drive is taking more space.

11:04 PM [Support]: In this case, the best solution would be,

11:13 PM [Support]: Me, Norton was never had an option to continue with same Backup Set on External Drive. It will continue the same backup set only if we are running backup on System Hard Drive that is C: and D : drive on your computer.

So unlike other backup solutions that has the ability to do a Incremental backups to external hard drives without filling them up almost immediately, Norton Security can only perform this type of backup to their own cloud storage.

I've always been a Norton customer since the 90s and trust Symantec Antivirus protection as well, but making light of a customer who is speaking the truth doesn't live up to many people's expectation of good service.

"Thanks and take care "

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