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Kudos1 Stats

How to prevent child from disabling Norton Safety Minder plug-in web browser add-on

It has been over a year, coming up on two years soon, and still no answer to this question:

http://community.norton.com/t5/Norton-Family/How-to-prevent-child-from-disabling-Norton-Safety-Minder-plug-in/td-p/711675

There are numerous posts to the community all seeking a solution.

I have upgraded computers from Windows Xp and Windows Vista to Windows 7. I have upgraded browsers and use both IE and Firefox. Norton 360 has had numerous updates and patches installed. The symptom remains the same! The problem remains unsolved!

Please look at the original question (link above) and post to that thread (I tried to post there, but it appears the original thread has been disabled by being too old). If you can't post there, then post the answer here, to this new thread. Thank you.

Replies

Kudos0

Re: How to prevent child from disabling Norton Safety Minder plug-in web browser add-on

It has been over a year, coming up on two years soon, and still no answer to this question:

http://community.norton.com/t5/Norton-Family/How-to-prevent-child-from-disabling-Norton-Safety-Minder-plug-in/td-p/711675

There are numerous posts to the community all seeking a solution.

I have upgraded computers from Windows Xp and Windows Vista to Windows 7. I have upgraded browsers and use both IE and Firefox. Norton 360 has had numerous updates and patches installed. The symptom remains the same! The problem remains unsolved!

Please look at the original question (link above) and post to that thread (I tried to post there, but it appears the original thread has been disabled by being too old). If you can't post there, then post the answer here, to this new thread. Thank you.

Kudos0

Re: How to prevent child from disabling Norton Safety Minder plug-in web browser add-on

Hi geogherkins,

When the Norton Family add-on is disabled, the program still logs Web activities and blocks unwanted website.   It affects

Social network monitoring & Video monitoring (premier Members).

When the program detects the add-on is disabled, it sends an alert notification to the parent.  Please check the browser that your child uses to see if the add-on for Norton Family is enabled.  You can find it by clicking Tools -> Manage Add-ons in IE if IE is being used. 

Thanks,

Katie

Thanks Katie
Kudos0

Re: How to prevent child from disabling Norton Safety Minder plug-in web browser add-on

KatieQ,

This is the same tired answer you post when this or a similar question is asked about the plug-in add-on disable problem. I've read it before. Are you a real person or is this an automated response?

You state, "Please check the browser that your child uses to see if the add-on for Norton Family is enabled" - this is a rather ridiculous request! I get the notice much after the fact via an e-mail. There is certainly no feedback given to the child while using the computer it all and happens "behind the scenes". I've looked for error messages in the logs (there are none). By the time I am aware of this the computer has been restarted, and the add-on plug-in is again running (apparently). The point is, how to keep it running and not have it get disabled in the first place?

As others have posted elsewhere, I can attest that the plug-in add-on is not disabled by the child on the computer. It is somehow disabling itself in an unknown way. The design of the plug-in add-on seems to be unchanged since release and this problem has been on-going over over two years. Has development been notified and what are they doing about it?

Kudos0

Re: How to prevent child from disabling Norton Safety Minder plug-in web browser add-on

Hi geogherkins,

If the Norton Family add-on is not disabled manually, can you please let us know when it would normally happen, when you reboot the PC?  If so, does it take a relatively long time for the PC to reboot?

Thanks,

Katie

Thanks Katie
Kudos0

Re: How to prevent child from disabling Norton Safety Minder plug-in web browser add-on

I think that a recent upgrade to Firefox has stopped this error from occuring.

Kudos0

Re: How to prevent child from disabling Norton Safety Minder plug-in web browser add-on

Thanks for the update geogherkins.

Thanks,

Katie

Thanks Katie

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