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Kudos0

How to prevent full system scan from skipping files?

Hi there,

My name is Peter. I have been a Norton user for a few years now, I have switched from antivurs to internet security back and forth between internet security and  360 for the last couple of years but this year I am with the 360 Premier Edition. I always noticed when I run a full system scan that it skips files. How do force Norton to run through every single file? When I run a full system scan I expect it to check all the files. I have over 1,500,000 files. Norton seems to skip outs files that I have on my hard drive. It skips out around 18,000 files. I would imagine some of the files being skipped would be OS related but I can't be sure if it skips other regular files as well. I do have a lot of downloads. I know how to prevent Norton from searching certain files but I do not have that setting enabled. So All files should be accessible for scanning. Any info?

Replies

Kudos0

Re: How to prevent full system scan from skipping files?

Hi there,

My name is Peter. I have been a Norton user for a few years now, I have switched from antivurs to internet security back and forth between internet security and  360 for the last couple of years but this year I am with the 360 Premier Edition. I always noticed when I run a full system scan that it skips files. How do force Norton to run through every single file? When I run a full system scan I expect it to check all the files. I have over 1,500,000 files. Norton seems to skip outs files that I have on my hard drive. It skips out around 18,000 files. I would imagine some of the files being skipped would be OS related but I can't be sure if it skips other regular files as well. I do have a lot of downloads. I know how to prevent Norton from searching certain files but I do not have that setting enabled. So All files should be accessible for scanning. Any info?

Kudos0

Re: How to prevent full system scan from skipping files?


Suipeter wrote:

Hi there,

My name is Peter. I have been a Norton user for a few years now, I have switched from antivurs to internet security back and forth between internet security and  360 for the last couple of years but this year I am with the 360 Premier Edition. I always noticed when I run a full system scan that it skips files. How do force Norton to run through every single file? When I run a full system scan I expect it to check all the files. I have over 1,500,000 files. Norton seems to skip outs files that I have on my hard drive. It skips out around 18,000 files. I would imagine some of the files being skipped would be OS related but I can't be sure if it skips other regular files as well. I do have a lot of downloads. I know how to prevent Norton from searching certain files but I do not have that setting enabled. So All files should be accessible for scanning. Any info?


Hi Peter,

Norton scans files able to carry threats. Text files and other files which cannot infect your system with any type of 'nasty' are skipped to save you time. When you scan a second time, within a very short period, it will also skip all of the files that it scanned on the previous run that have not been changed.

If you want a second opinion on scans you might try

http://www.malwarebytes.org/products/malwarebytes_free

or

http://superantispyware.com/

They are both Norton compatible and work well.

Keep us posted

Dick Win 10x64 current current NSBU
Kudos0

Re: How to prevent full system scan from skipping files?

thanks for the answer, makes sense. I just personally thought full system scan meant scan every minute detail/file.

THANKS  :)

Kudos0

Re: How to prevent full system scan from skipping files?

Hi Suipeter,

You can go into the Norton scan settings and change the Scan Performance Profiles setting to "Full Scan," if you do not want Norton to skip trusted or previously scanned files.

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