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Kudos0

How to recover my account

I have a Norton Antivirus product key for 3 PC for 2 years. I have installed successfuly on my wife's computer months ago. Now I am trying to install on my Surface Pro 3.

I can't login ... can't remenber my account email.

I create a new account but I have an error message.. something like "the product key is already linked to another account".

Please help me.

Replies

Kudos0

Re: How to recover my account

Hello Francis DS

Welcome to the Norton Community Forum

The only one who could maybe help you would be customer support as they are the ones who deal with Accounts, Activation and Subscriptions

.Please contact the free chat program by using this link.

http://www.norton.com/chat

Thanks

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit 1903 Norton Core Security Plus 22.19.9.63 Core Firmware 288 Android App 2.22 Chrome latest version.

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