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Kudos0

How to reset vault key without biometrics but with Apple ID?

IMHO risk of losing database is greater for Norton Password vs Apple Keychain due to easier to reset password. Without biometrics to reset vault key, I tried every password in my iPhone and now I probably lost my Norton Vault.

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Kudos0

Re: How to reset vault key without biometrics but with Apple ID?

Norton has been pushing recovery options for their Password Manager for a while now. This included being able to download one time recovery passcodes that can be used without needing a biometric protected mobile device. Of course, you would have needed to download this code before you needed it. And the same is true for the biometric access needing to have been set up before you forgot your vault password.

What device and iOS version are you using?