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Note: Cancellation & Refund Request page is only for products purchased from Norton eStore.

NortonLifeLock Cancellation and Refund Policy
Your cancellation, return, and refund eligibility may differ if you purchased from or are billed through a third party (e.g., app store, service provider, retailer, etc.). Review your offer terms for more information.

https://support.norton.com/sp/en/us/home/current/solutions/kb20100113164023EN

Norton annual and monthly subscription refunds
The instructions to obtain a refund varies depending on how you purchased the plan. Please choose one of the following depending on your purchase:

• Purchased from Norton.com ›
• Purchased from a retail store ›
• Purchased through partners, such as internet service providers and telecom companies ›
• In-app purchase from Apple App Store, Google Play Store, or Microsoft Store ›
• Refunds for Japan ›

https://support.norton.com/sp/en/us/home/current/solutions/kb20100512172507EN

Learn more about your automatically renewing subscription
You have an automatically renewing subscription if you have: subscribed to it directly with us, pre-paid it at retail or e-commerce outlets, or activate the subscription renewal in your account or by contacting us.

Pre-paid subscriptions purchased at retail or e-commerce outlets are recurring subscriptions that automatically renew after the initial term you have pre-paid at retail or e-commerce outlets. For their activation and use, you need to sign up online and save your billing details in your account. No charges occur before the day you are due to be charged for the subscription renewal. If you don’t wish to renew, cancel the renewal in your account at any time before the day on which you are due to be charged.

https://support.norton.com/sp/en/us/home/current/solutions/kb20080417115558EN