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Kudos0

How to solve our information on this file is inconclusive for my software?

Hi Team,

How to solve this our information on this file is inconclusive for my software? We already code signing for this software. Please refer this below image. 
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File Attachment: 

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Accepted Solution
Kudos2 Stats

Re: How to solve our information on this file is inconclusive for my software?

Hi.  Sorry for your trouble with your file status with Norton.  Possibly the best way to help Norton fix this is to upload the file to Norton (Symantec) for direct analysis and inclusion in their Insight database.  You can do this by following the steps listed here:  Submit a file to Symantec

Win10 x64; Proud graduate of GeeksToGo
Kudos0

Re: How to solve our information on this file is inconclusive for my software?

Hi . Thanks for your instruction. I have submit my file as per your instruction. My I know how long this will take response?

Kudos0

Re: How to solve our information on this file is inconclusive for my software?

I am not sure about the time frame as it would usually depend on the workload at Symantec.  You will be notified via the email you filled out in the submital form.

If the time seems too long you can always try a Live Chat with Norton Support (go to support.norton.com > scroll down and click on Contact Us  > click on Chat Now and that will take you to a chat agent). 

Win10 x64; Proud graduate of GeeksToGo
Kudos0

Re: How to solve our information on this file is inconclusive for my software?

Hi. Thanks for your feedback. 

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