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Kudos0

How to Temporarily suspend Firewall and Antivirus

I have a problem with the Windows 10 Automatic Update process (who doesn't) and the MS Support Forum suggested that I switch of any "third party" firewall and antivirus, allow Windows Defender to take over, and check whether the problem persists.  A Chat with one of the Norton Support operatives advised me that this could only be achieved by un-installing Norton.  This seems a bit drastic when I only want to inhibit it temporarily.  Using the slider switches in the settings menu only puts Norton in a "snooze" state which does not release control to Windows Defender.

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Kudos1 Stats

Re: How to Temporarily suspend Firewall and Antivirus

hi Nigel

Turning off Norton temporarily as you have noted does nothing to allow Windows Defender to take over.

When installing NS Premier on one of my laptops I had the same problem with a failed WD update. I found the most effective way to stop this was to uninstall Norton in the normal way running the Norton Removal Tool after uninstalling through Windows Uninstall a Program. Others have suggested different ways to do this in the numerous threads on this subject in the Forum. 

Before reinstalling Norton I went to Windows Settings to turn off Windows Defender, I turn off all of the settings in reverse order i.e. Automatic Sample Submission first then the others. I have done this now on all my devices when upgrading and installing Norton.

Michael

Kudos0

Re: How to Temporarily suspend Firewall and Antivirus

Many thanks Michael for the prompt response. Uninstall it is then.

Kudos1 Stats

Re: How to Temporarily suspend Firewall and Antivirus

hi Nigel

I hope your problem will be solved, no doubt we'll have some more with Windows 10 over the coming months.

Michael

Kudos0

Re: How to Temporarily suspend Firewall and Antivirus

I hope so but will not be holding my breath.  There appear to be so many problems being lodged on the MS Forums regarding the Windows Automatic Update process.  One wonders when someone will take notice and permanently resolve them.

Kudos0

Re: How to Temporarily suspend Firewall and Antivirus

hi Nigel

Yes it's not restricted to those using Norton, I had a little problem with Outlook which Windows gave instructions to make some changes to the Registry when I would have thought a small update by them in the next run would have been the proper way of sorting it out.

Michael

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