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Kudos0

how to turn on norton firewall?

how do i turn on Norton firewall.  selections are turned off and grayed out.

intrusion protection, smart firewall, browser protection are all turned off and grayed out.  can't turn on.

see screenshot attached.

please help with solution

File Attachment: 

Replies

Kudos0

Re: how to turn on norton firewall?

Hey NortonJohn,

Someone else has had the same problem as you as well, here is the link to their post:

https://community.norton.com/en/forums/smart-firewall-disabled

Kudos0

Re: how to turn on norton firewall?

This situation often occurs while there is a pending detection removal. Restarting your computer often resolved this. Sometimes you may need a few restarts to complete the detection remediation.

Be sure you are using restart and not shutdown and startup again. If you use Windows 8/8.1 or 10, there can be an issue with the Windows Fast Startup feature.. See more information here.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: how to turn on norton firewall?

All: Just a small note to add, this can also be caused when the user is not logged into the system under an account with admin privileges.

Cheer

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.437 / NCSP 22.17.0.183 / Norton Core v.282 on Android 1.93
Kudos0

Re: how to turn on norton firewall?

How come my reply didn't show up here when I first replied??

Kudos0

Re: how to turn on norton firewall?

Hi @NortonJohn,

Thanks for reporting in Norton Community Forums. Can you please provide below information for further investigation?

- Norton Security installed version number

- Operating System

Sunil_GA | Norton Forums Administrator | Symantec Corporation
Kudos1 Stats

Re: how to turn on norton firewall?

I had a Norton tech take remote access.  Norton was uninstalled and reinstalled, this seems to have remedied the problem.

NortonJohn

Kudos0

Re: how to turn on norton firewall?

Thanks for the update, @NortonJohn

Sunil_GA | Norton Forums Administrator | Symantec Corporation

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