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Kudos0

how to turn off notification of backup not being done in 7 days

I do not use the backup feature of Norton Mobile.  Never the less that app keeps telling me that it has been more than 7 days since I did a backup.  How do I get rid of this notification?  I have the contact backup schedule set to off.

Thanks,

Bill

Replies

Accepted Solution
Kudos0

Re: how to turn off notification of backup not being done in 7 days

Did you originally set up the contact backup? If so, then you would probably have to reset your NMS by clearing the app Data in Android settings. Then after signing into your Norton Account to activate the full version again, do not set up the Contact Backup. Then you should not be bothered with that message. 

Try going into the Norton Mobile Security, NMS app settings. Tap on the 3 bars at the top left of the NMS screen and tap on Settings. Scroll down to the Anti Theft section and turn off the Device Administrator setting.  Now go to Android Settings - Apps. Scroll to the NMS app and clear the app cache and app Data. Restart the device and turn the Device Administrator setting back on. This will reset your NMS to a trial version. To get the full version back, open the NMS app, tap on the 3 bars at the top left, then tap Sign In. Enter your Norton Account information and you should have the full version again.

Then test to see if things work properly.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: how to turn off notification of backup not being done in 7 days

Thanks for the quick reply.  I followed your instructions.  Now I will have to wait for 7 days to see if I get the notification again.  

Thanks,
Bill

Kudos0

Re: how to turn off notification of backup not being done in 7 days

We'll be here. Please let us know how it goes.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: how to turn off notification of backup not being done in 7 days

That seems to have done it.  I am on longer getting the notification.

Thanks for your help.
Bill

Kudos0

Re: how to turn off notification of backup not being done in 7 days

You are welcome.

That's great news. Thanks for posting back.

Things happen. Export/Backup your Norton Password Manager data.

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