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Kudos0

how to uninstall and reinstall norton app using ie 11

I have to use internet explorer for my job inspecting homes. The photos that I download into there web site are only supported using the Silverlight app. My problem is that there isn't a toolbar or icon in the upper right corner even though the app shows that it is enabled. I've disabled and enabled the app. several times. I have gone as far as "uninstalling" ie by unchecking the box using control panel and turning it's feature off. When I recheck the box to turn ie back on the apps are still there. How do I uninstall and reinstall the Norton apps. when there is no prompt to do anything but enable or disable Norton Toolbar and the Password Manager app. while going through ie's settings? Maybe delete the ie(x86) program by using the program files? I'm really sorry about writing so much redundit detail.

Thanks a million.

Replies

Kudos1 Stats

Re: how to uninstall and reinstall norton app using ie 11

Hello jaee. Just a bit confused at what you have been attempting with Norton and removing it. If you are using IE11 as you say there are no settings within IE to enable/disable other than in add-ons. There you can enable the Norton add-ons, save the settings and restart your browser. This is an older screenshot, identity safe is now password manager and will be labeled as such.

The Norton toolbar will appear in a new toolbar in IE, as well as your vault which is now Password Manager. If you want to entirely remove Norton use the removal and reinstallation tool.

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.437 / NCSP 22.17.0.183 / Norton Core v.282 on Android 1.93
Kudos0

Re: how to uninstall and reinstall norton app using ie 11

I want to thank you for your help. I'm at a loss for what to do to activate my toolbar for IE. I have uninstalled & reinstalled Norton as per your suggestion. I changed my default internet browser from Edge to Internet Explorer to enable Norton to auto fill using IE. I have enabled the security toolbar various times. The toolbar still doesn't show up or auto fill in IE. I'm at a loss for what to do to activate my toolbar for IE.

Kudos0

Re: how to uninstall and reinstall norton app using ie 11

While in IE, press the Alt key on your keyboard. That will bring up the menu bar. Click on View - Toolbars and be sure the Norton Toolbar is checked.


Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: how to uninstall and reinstall norton app using ie 11

I thank you for your reply,

I don't have Norton on the tool bar menu. Just the menu, faves, command, status & lock. I have everything applied to the settings and extensions for Norton Password Mgr. & Norton Toolbar as well. I would send a snippet jpg. but it won't allow jpg.

Kudos0

Re: how to uninstall and reinstall norton app using ie 11

Do you see the Norton Toolbar and the Norton Password Manager extensions listed as shown in SoulAsylum's image above? If so, are they enabled?

EDIT

From your PM....

Instructions to post screenshots can be found here
https://community.norton.com/forums/how-post-image-forums-0

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: how to uninstall and reinstall norton app using ie 11

Jae, Go to the very top of any open browser page in IE. Right mouse click there, a listing of toolbars should appear. Make sure you have a check beside Norton Toolbar. Although this is relatively the same as looking at "view" I just want to see if there is a difference in the two. Close the menu and refresh your browser page. Let me know it this was just that simple little thing.

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.437 / NCSP 22.17.0.183 / Norton Core v.282 on Android 1.93
Kudos0

Re: how to uninstall and reinstall norton app using ie 11

Another thought came to mind that was a solution in an older thread here:

Make sure you restart your computer then recheck the issue.

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.437 / NCSP 22.17.0.183 / Norton Core v.282 on Android 1.93
Kudos0

Re: how to uninstall and reinstall norton app using ie 11

Jaee, did you enable third party browser extensions and reboot as suggested earlier? Just following up.

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.437 / NCSP 22.17.0.183 / Norton Core v.282 on Android 1.93
Kudos0

Re: how to uninstall and reinstall norton app using ie 11

You did it! Whew! I thank you a million for everything. You were very persistant with your suggestions. Keep up the good work. I did login and went to my thread so I could tell you about the Great Results. My first entry might have gone to another part of our thread.

Thank you so much,

Jaee

Kudos1 Stats

Re: how to uninstall and reinstall norton app using ie 11

Sorry, your suggestion of enabling 3rd. party browser extensions did the trick.

Kudos0

Re: how to uninstall and reinstall norton app using ie 11

You are most welcome. If you would please mark the thread as solved so others may then see the solution. Just check the appropriate post as the solution. Glad we could assist. Have a great day.

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.437 / NCSP 22.17.0.183 / Norton Core v.282 on Android 1.93
Kudos0

Re: how to uninstall and reinstall norton app using ie 11

I'm so happy to put a check in the Solved Box.

Thank you again. What a pleasure it was working with you.

Kudos0

Re: how to uninstall and reinstall norton app using ie 11

To mark a thread solved, go to the post you feel best describes the solution, and then click on the Mark as Solution link beside the Reply link just below that thread.

Things happen. Export/Backup your Norton Password Manager data.

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