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Kudos0

How to use backup for my apple MacBook

Please can anyone help me to backup up my Apple MacBook using the backup facility in Norton Security Premium?

Labels: Backup

Replies

Kudos0

Re: How to use backup for my apple MacBook

Hello jae52. This article should get you through the process nicely.

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.379 / NCSP 22.17.0.183 / Norton Core v.270 on Android 1.93
Kudos0

Re: How to use backup for my apple MacBook

Thank you for your reply.  I followed the link but my product key was rejected.  I contacted the help link and received the following reply " Nishikant:  Yes, on Mac device you cannot use the Backup feature."  This seems surprising as the email confirmation of my order says :-

"1 year(s) protection for up to 10 device(s) and 25GB backup storage

Subscription Service with Download   –   Qty: 1

Supports Microsoft® Windows®, Mac OS®, iOS® and Android™"

Any advice would be helpful as I seem to be at a deadend.

Kudos0

Re: How to use backup for my apple MacBook

Lets backup a bit for a few questions. From the link I gave you comes this;

Setting up Norton Online Backup for the first time involves creating and activating your Norton Online Backup account and installing the Norton Online Backup client on your computer

Have you installed your product on your computer? Then, created your Norton account and during the activation phase your product key was rejected? If that is the case contact support to have them straighten things out.

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.379 / NCSP 22.17.0.183 / Norton Core v.270 on Android 1.93
Kudos0

Re: How to use backup for my apple MacBook

Hi SoulAsylum

Thank you for your quick reply. I have a Norton account. When I renewed earlier this month my old subscription was cancelled and a new one created. (I don't know why!).  The account details have remained the same and the new subscription and the cancellation both appear under my account details.

I therefore went to step 2 and the Norton backup site. I logged in successfully and pressed the activate key. I was then asked for my product key. I found the key in the email confirming my new subscription and checked it was the same key that appeared in my account details. When I entered the key, the following message appeared:  "Failed to activate your subscription. Please check the code you entered and try again".  I tried several times.

I removed the existing Norton app and downloaded it again, restarting my computer each time. Regretfully the result was the same. It was at this point that I contacted the support chat line.

I hope this makes it clear. I am very grateful for your patience and advice.

Yours

Jae

Kudos0

Re: How to use backup for my apple MacBook

When you look at the feature list for Norton Security you see that the Backup feature is only for Windows PCs.

Things happen. Export/Backup your Norton Password Manager data.

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