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Kudos0

Husbands account

added my husband to family account.  He got email to create a password.  he did.  Then he got an alert email saying to sign in to see alert.  the system is not allowing him to sign in.  Even though he knows his password and email.  Has tried multiple times, checking and double checking.  What gives?  Why are you making it so hard for a basically computer illiterate person to follow?  He did what you asked and now he cannot sign in to his account?  It will be amazing if he remembers his password in the future let alone today!!

Replies

Kudos0

Re: Husbands account

What comes to mind is that secure sites may need to load all page content. 
Maybe, turn off, as test, browser extensions - browser features that may block page content....ads, scripts, tracking, etc.

Maybe, try different browser. 


"adding to family account"? meaning adding husband to Norton 360 with LifeLock Plan membership? 

Add a member to your account

If you have a subscription with LifeLock, you can add a member at any time by signing in to your account. In rare cases, certain types of memberships cannot support adding members this way and require you to call Member Services & Support.
[...]

https://support.norton.com/sp/en/us/home/current/solutions/v126242011 

Get started with LifeLock Identity Theft Protection

Your identity is worth protecting. Identity theft happens when criminals use your personal information to open lines of credit, obtain medical care, file for a tax refund, and more. Norton LifeLock now helps protect your identity.

LifeLock Identity Theft Protection does not cover businesses. Our technology and service is designed to help protect individuals with social security numbers and other personal identifiable information, which businesses do not have.

No one can prevent all identity theft or cybercrime.

  • Set up LifeLock Identity Theft Protection
  • Add information to be monitored
  • Set up Alerts
  • Install the LifeLock for Norton 360 app on Android
  • Install the LifeLock for Norton 360 app on iOS

https://support.norton.com/sp/en/us/home/current/solutions/v134911435


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