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Kudos0

I accidentally installed VPN instead of 360 now

Installed VPN instead of 360 on the 4th june.now it says a 7day trial well then why was I charged nearly ,$40 already when I'm not even using the app.once I realised that it was the wrong 1i uninstalled also I didn't have a chance to see about 7 day trial.Though that's not right because U already took the money out and I'm requesting a refund definitely with Norton putting the cash full refund on my card.You should not have taken money without my knowledge and of course that's false advertising a trial period of 7days first.not good enough at all Norton and I was using 2 of your apps.also I have this all in my activity of Google Play

Replies

Kudos0

Re: I accidentally installed VPN instead of 360 now

From the Google Play Store listing of the Norton VPN app....

SUBSCRIPTION DETAILS

◦ Norton Secure VPN Proxy Subscription provides more secure and private internet access for your mobile device.

◦ 7 day free VPN app trial requires activation of annual subscription (see in-app product pricing).

Cancel from this page or within your Google Play account before the end of the trial to avoid payment.
 

If you did not 'purchase' your VPN directly from Norton, you need to contact the Google Play Store about the refund. I cannot explain why they took payment before the 7 days. That is a question only they can answer. 

If you purchased directly from Norton, you can contact Norton Support to make your refund request.    www.norton.com/contactcs    There is no one on these forums that can access your account to provide this service.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: I accidentally installed VPN instead of 360 now

Thank you so much.
Kudos0

Re: I accidentally installed VPN instead of 360 now

You are welcome. Please post back with any information about a resolution to your issue.

Things happen. Export/Backup your Norton Password Manager data.