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Kudos0

I am experiencing difficulty with the Norton Online Family website—can't login. Help!

I need to change my settings, but the site is crashing.  I get an error message that tells me my data is safe, but that the server has had an error. Then it bounces me back to the home screen and when I sign in again, the home screen just bounces and bounces and bounces.  I hve tried this on two computers (Mac and PC)—same issue.  What's going on?

Replies

Kudos0

Re: I am experiencing difficulty with the Norton Online Family website—can't login. Help!

I need to change my settings, but the site is crashing.  I get an error message that tells me my data is safe, but that the server has had an error. Then it bounces me back to the home screen and when I sign in again, the home screen just bounces and bounces and bounces.  I hve tried this on two computers (Mac and PC)—same issue.  What's going on?

Kudos0

Re: I am experiencing difficulty with the Norton Online Family website—can't login. Help!

Thanks for the post.  We are checking into the issue.

Thanks,

Katie

Thanks Katie
Kudos0

Re: I am experiencing difficulty with the Norton Online Family website—can't login. Help!

Hi SVKDeWitt,

Can you please try again to see if you are still experiencing the issue? 

Thanks,

katie

Thanks Katie

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