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Kudos0

I am having problems with Norton Identity Safe crashing within Google Chrome.

Why does Norton Identity Safe crash Google Chrome? Are there any fixes for the crashed plugin problem?

Replies

Kudos0

Re: I am having problems with Norton Identity Safe crashing within Google Chrome.

Why does Norton Identity Safe crash Google Chrome? Are there any fixes for the crashed plugin problem?

Kudos0

Re: I am having problems with Norton Identity Safe crashing within Google Chrome.

Welcome,

I haven't had any problems like that. Does it happen when you are on a specific site or when you perform a specific sequence of actions? If I can recreate it I may be able to suggest a solution.

Thansk

Dick Win 10x64 current current NSBU
Kudos0

Re: I am having problems with Norton Identity Safe crashing within Google Chrome.

It is not open now. I have a toolbar until the last Chrome update. It crashes whenver I am logged on. I am unsure what is going on, but my Norton is down more than up.

Kudos0

Re: I am having problems with Norton Identity Safe crashing within Google Chrome.

Hi, TELOTT. Are you running the latest version of Chrome ? It's often best to run Live Update first until no more are found, and then updating Chrome. Often downloading a fresh version rather than via the in browser update works, too.

Symantec has been working with Google to engineer a fix for this issue. No time frame, as yet.

Windows 10 Home X 64 Norton Security Premium Latest Version
Kudos0

Re: I am having problems with Norton Identity Safe crashing within Google Chrome.

Yes. I run the updates whenever they are available. Currently, I have no visible toolbar within Chrome. I login whenever I restart my computer and soon afterwards I receive a message that it is not working.

Kudos0

Re: I am having problems with Norton Identity Safe crashing within Google Chrome.

Hi TELOTT,

Could you please tell us which Norton product you are using, and version as well (Main UI > Support, scroll down to "About" in the drop-down list) ?

Thanks.

Windows 7 HP SP1 32-bit | Chrome 65.0.3325.146 | NS 22.12.1.15
Kudos0

Re: I am having problems with Norton Identity Safe crashing within Google Chrome.

Norton Identity Safe as part of Norton Internet Security 2014 with Goggle Chrome Version 35.0.1916.114 m.

Kudos0

Re: I am having problems with Norton Identity Safe crashing within Google Chrome.

Hi TELOTT,

"NIS 2014" doesn’t say which version you are running. Norton changed their system of identifying their products by dropping the year and going strictly by the version number about two years ago if I remember correctly. 

As said in my earlier post, please check it in GUI > Support > About, as in this screenshot:


Current version is 21.3.0.12 - Please make sure this is the version you are running.

 

 

Now, quoting from your previous post/Message #7:

"... Currently, I have no visible toolbar within Chrome. I login whenever I restart my computer and soon afterwards I receive a message that it is not working."

 

Open Chrome, click on  at the top right corner > Tools > Extensions, check if Norton Identity Safe is listed and enabled, if it isn't, please enable it, close Chrome, then reopen Chrome. Can you see the toolbar now?

Also, please check if you have this icon ,also in the top right corner.

 

Let us know how things go.  

On posting back, if the toolbar is still missing please also let us know which is your OS (*)

 

Thanks.

 

EDIT:  (*) and should you still receive the "not working" message mentioned in your post/Message #7, could you please post a screenshot - Here is how to post screenshots.

Windows 7 HP SP1 32-bit | Chrome 65.0.3325.146 | NS 22.12.1.15
Kudos0

Re: I am having problems with Norton Identity Safe crashing within Google Chrome.

I have the current version of the NIS. I am using Windows 7 Home Premium. It works fine in Internet Explorer.

Kudos0

Re: I am having problems with Norton Identity Safe crashing within Google Chrome.

Hi, TELOTT. Symantec is working with Google to fix this issue since Google changed how they use 3rd part addons, but we have no time frame for a solution, atm. Hopefully, soon.

Windows 10 Home X 64 Norton Security Premium Latest Version
Kudos0

Re: I am having problems with Norton Identity Safe crashing within Google Chrome.


TELOTT wrote:

I have the current version of the NIS. I am using Windows 7 Home Premium. It works fine in Internet Explorer.


TELOTT,  your NIS exact version is not the only information I asked … Unfortunately trying to be of some help without the User’s collaboration is just impossible... 

 

Windows 7 HP SP1 32-bit | Chrome 65.0.3325.146 | NS 22.12.1.15
Kudos0

Re: I am having problems with Norton Identity Safe crashing within Google Chrome.

Current version is 21.3.0.12 - Please make sure this is the version you are running.

This version is the version I am running.

 

Now, quoting from your previous post/Message #7:

"... Currently, I have no visible toolbar within Chrome. I login whenever I restart my computer and soon afterwards I receive a message that it is not working."

 

Open Chrome, click on  at the top right corner > Tools > Extensions, check if Norton Identity Safe is listed and enabled, if it isn't, please enable it, close Chrome, then reopen Chrome. Can you see the toolbar now?

Also, please check if you have this icon ,also in the top right corner.

 

Yes, the extension is enabled.  I had completed those steps before addressing the issue to the forum. I cannot see the toolbar. Yes, the icon is also in the top right corner.

 

Let us know how things go.  

On posting back, if the toolbar is still missing please also let us know which is your OS (*)

 

Thanks.

 

EDIT:  (*) and should you still receive the "not working" message mentioned in your post/Message #7, could you please post a screenshot - Here is how to post screenshots.

Kudos0

Re: I am having problems with Norton Identity Safe crashing within Google Chrome.

FWIW, The current NIS2014 (21.3.0.12) NTB extension for Chrome is version 2014.7.0.47 ...

Do you happen to be using the AdBlock Plus Chrome extension?  There have been recent specific reports of the current (non-beta version) of ABP adversely interacting with the Norton Chrome NTB extension (more specifically, causing NTB crashes within Chrome)...  If you do have the ABP extension installed you could try temporarily disabling or removing it - In fact you could try temporarily disabling or removing all your Chrome extensions except for the Norton NTB extension to see if your present situation improves.

Just my 2¢ ...

John

Kudos0

Re: I am having problems with Norton Identity Safe crashing within Google Chrome.

Thanks, John,

     I do not have any extensions enabled beyond the Norton Identity Safe extension. It used to ask me to log in. It does not even do that, now.

Kudos0

Re: I am having problems with Norton Identity Safe crashing within Google Chrome.

If you can't find another way of fixing this issue, there is always the option of reinstalling Norton using the Norton Remove and Reinstall Tool, as that will replace your current copy with a clean one, and THEN update Chrome.  

http://www.norton.com/nrnr

I'd leave that as a last resort in case someone else comes up with a solution, in the meantime.

If you DO use it to clean up your copy, please read the Before you begin note, at the top of the page.

FWIW, this worked for a Firefox user and I realise that it's a slightly different issue but as I don't use Chrome, I can't say if this will work.

http://community.norton.com/t5/Norton-Toolbar-Norton-Identity/N360-21-3-0-12-and-Firefox-29-0-1-Login-icon-on-toolbar-stops/m-p/1141920/highlight/true#M20287

Windows 10 Home X 64 Norton Security Premium Latest Version
Accepted Solution
Kudos2 Stats

Re: I am having problems with Norton Identity Safe crashing within Google Chrome.

TELOTT. at this point I’d suggest that you try uninstalling/reinstalling the Norton Identity Safe extension which, as you may know, doesn’t come anymore with the Norton product, but now must be instead obtained from the Google Chrome Web store due to a change in Google’s policy regarding toolbars .

 

 

UNINSTALL

In Extensions, click the trash icon beside the Norton Identity Safe,  then click Remove on the confirmation dialog box.

Close Chrome, reboot your system (it may sound excessive but I'd do it, it never hurts...)

REINSTALL

Go to Chrome webstore: open Chrome, click on the Apps icon  , click on Store icon , in the search box (top left side) enter Norton Toolbar or Norton Identity Safe, follow the procedure.

To be honest, I don’t know if the above will solve your problem, I’m just thinking about what else to do to try to get the Norton toolbar back.

If the above doesn’t fix it, I’d try uninstalling/reinstalling both NIS and Chrome+Norton Toolbar. 

To reinstall NIS: see link (& note) provided above by F4E.

When finished, run LiveUpdate a few times, rebooting if requested, until no more updates are found.

 

To reinstall Chrome:

Uninstall    https://support.google.com/chrome/answer/95319?hl=en

Install     https://support.google.com/chrome/answer/95346?hl=en, then go to the Chrome web store to install the Norton toolbar, as said above.

Let us know how you get on.

 

 

Windows 7 HP SP1 32-bit | Chrome 65.0.3325.146 | NS 22.12.1.15
Kudos0

Re: I am having problems with Norton Identity Safe crashing within Google Chrome.

Thanks. It seems to be working for now. I will see how it holds over the next couple of days. I do have the toolbar back.

Kudos0

Re: I am having problems with Norton Identity Safe crashing within Google Chrome.


TELOTT wrote:

Thanks. It seems to be working for now. I will see how it holds over the next couple of days. I do have the toolbar back.


Good to hear that, TELOTT... and perhaps you will be posting how you brought it back so that it can help other Users with the same problem?

TIA

Windows 7 HP SP1 32-bit | Chrome 65.0.3325.146 | NS 22.12.1.15
Kudos0

Re: I am having problems with Norton Identity Safe crashing within Google Chrome.

I followed your instructions. It was a lengthy process to remove and install the NIS and extension, but it seems to be functioning normally now. Thanks for your help. Be advise. It took an hour plus. So, anyone attempting it should know it will not be a quick process.

Kudos0

Re: I am having problems with Norton Identity Safe crashing within Google Chrome.


TELOTT wrote:

I followed your instructions. It was a lengthy process to remove and install the NIS and extension, but it seems to be functioning normally now. Thanks for your help. Be advise. It took an hour plus. So, anyone attempting it should know it will not be a quick process.


You're welcome, TELOTT!  Glad I could help 

Windows 7 HP SP1 32-bit | Chrome 65.0.3325.146 | NS 22.12.1.15

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