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Kudos0

I bought a Norton product yesterday & my computer is too old to accept it. How do I cancel the order?

Posted: 12-Apr-2022 | 4:21PM · 2 Replies ·

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Kudos0

Re: I bought a Norton product yesterday & my computer is too old to accept it. How do I cancel the order?

Posted: 12-Apr-2022 | 4:27PM · Edited: 12-Apr-2022 | 4:37PM · Permalink

R Eagle:
I bought a Norton product yesterday & my computer is too old to accept it. How do I cancel the order?

Did you buy from Norton direct sales?
Norton partner?
Retail/Online store? 

Norton Community does not have access to your Norton account, subscription nor payment information. 

Please Contact Norton Support

Twitter Norton Support
https://twitter.com/NortonSupport

System requirements to install and set up Norton protection
https://support.norton.com/sp/en/us/home/current/solutions/v133891548

Is your machine W7?
https://community.norton.com/en/forums/how-fix-error-unidentifiable-error-800b0004-windows-7

Kudos0

Re: I bought a Norton product yesterday & my computer is too old to accept it. How do I cancel the order?

Posted: 12-Apr-2022 | 4:30PM · Permalink

Norton Community does not have access to your Norton account, subscription nor payment information. 
Please Contact Norton Support regarding your subscription/refund. 

Please see your Norton account to manage licenses / subscriptions.
https://my.norton.com/extspa/account/subscriptions

Please check your Norton account to confirm ... Automatic Renewal Off ... and no billing information. 
MY SUBSCRIPTIONS reports:  Activate Subscription Renewal ... with Automatic Renewal Off.  

BILLING INFORMATION reports:  There is no billing profile saved in your account ... with no billing information.

Stop your Norton subscription from automatically renewing
https://support.norton.com/sp/en/us/home/current/solutions/kb20090818144126EN

Online Refund Request
https://support.norton.com/sp/en/us/home/current/autorenew

Refunds for Norton annual subscriptions
https://support.norton.com/sp/en/us/home/current/solutions/kb20100512172507EN

Learn more about your automatically renewing subscription
https://support.norton.com/sp/en/us/home/current/solutions/kb20080417115558

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