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Kudos0

I cannot access my Identity Vault

This has happened to me a couple of times before it wouldn't open at all and I think I changed my password but I am so confused now with trying to remember passwords to the sites I go to ........that's what the vault is for right so yeah causing me a lot of grief and now have created different passwords for some sites .....

 I have the Norton 360 on Windows 7

Labels: Online Vault

Replies

Kudos0

Re: I cannot access my Identity Vault

This has happened to me a couple of times before it wouldn't open at all and I think I changed my password but I am so confused now with trying to remember passwords to the sites I go to ........that's what the vault is for right so yeah causing me a lot of grief and now have created different passwords for some sites .....

 I have the Norton 360 on Windows 7

Kudos0

Re: I cannot access my Identity Vault


smartlady122 wrote:

This has happened to me a couple of times before it wouldn't open at all and I think I changed my password but I am so confused now with trying to remember passwords to the sites I go to ........that's what the vault is for right so yeah causing me a lot of grief and now have created different passwords for some sites .....

 I have the Norton 360 on Windows 7


Welcome,

You may want to export your identity safe data to a file on your computer so that you can review all of the entries and make corrections as necessary. Do this before you worry about fixing the possible problem of logging in to the vault. That was if creating a new vault is required you can do that and then import the corrected list of sites with their usernames and passwords already logged.

Keep us posted

Dick Win 10x64 current current NSBU

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