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Kudos0

I cannot log into Norton Family Web

Every time I pull up the page

https://onlinefamily.norton.com/familysafety/loginStart.fs

And click Login at the top, or the button in the middle of the page...neither button works.

I've tried on Chrome, FF and IE.

I've tried on 2 different computers. (one with NF installed, the other without)

It's been nearly 2 weeks.

Replies

Kudos0

Re: I cannot log into Norton Family Web

Every time I pull up the page

https://onlinefamily.norton.com/familysafety/loginStart.fs

And click Login at the top, or the button in the middle of the page...neither button works.

I've tried on Chrome, FF and IE.

I've tried on 2 different computers. (one with NF installed, the other without)

It's been nearly 2 weeks.

Accepted Solution
Kudos0

Re: I cannot log into Norton Family Web

Thanks Katie
Kudos0

Re: I cannot log into Norton Family Web

That worked. Should I just bookmark that site?

Any idea why the homepage won't work?

Kudos0

Re: I cannot log into Norton Family Web

I tried that -- even clearing my cache before trying the new link -- and I still can't log in.

Kudos0

Re: I cannot log into Norton Family Web

Hi altschuler27,

I reported your login issue to the team yesterday.  Your login issue is different from the other user in the thread.

Thanks,

Katie

Thanks Katie
Kudos0

Re: I cannot log into Norton Family Web

I try to log in and keep getting the following message. 

Sorry, An error has occurred on the server. Please, try your request again later.

An error has occurred with our service, your data is safe, but for your protection and to prevent any possible loss of data your request was halted. The error has been logged and reported and we will look into it shortly.

Please return to the home page and log in again. If the problem persists, contact us for assistance.

Kudos0

Re: I cannot log into Norton Family Web

Hi restall,

Can you please send me your Norton Family email address by private message via the forum, so we can check into your account?

Thanks,

Katie

Thanks Katie
Kudos0

Re: I cannot log into Norton Family Web

I have been receiving the following message since initial configuration           Please, try your request again later.

An error has occurred with our service, your data is safe, but for your protection and to prevent any possible loss of data your request was halted. The error has been logged and reported and we will look into it shortly.

Please return to the home page and log in again. If the problem persists, contact us for assistance.             

Kudos0

Re: I cannot log into Norton Family Web

Hi woody48055,

If you are still getting the error message, please send me your Norton Family account email address by private message via the forum.

Thanks,

Katie

Thanks Katie
Kudos0

Re: I cannot log into Norton Family Web

every time i try to log in I cannot log in, connot remove the program, tried to use change password I was allowed to do that but still I cannot log in, connot remove the program.   Sorry, An error has occurred on the server. Please, try your request again later.

An error has occurred with our service, your data is safe, but for your protection and to prevent any possible loss of data your request was halted. The error has been logged and reported and we will look into it shortly.

Please return to the home page and log in again. If the problem persists, contact us for assistance.

I either want to get it working or be able to remove the program as it has locked one of my kids access

Kudos0

Re: I cannot log into Norton Family Web

I can't log in either - tried on multiple computers and it's not letting me.  The error message is the same as reported above, and then it sends me back to the home screen, which blinks, and blinks and blinks.  Same on both Mac and PC.

HELP!

Kudos0

Re: I cannot log into Norton Family Web

I'm having the same issues as everyone else.  Link you provided is not working either.

Kudos0

Re: I cannot log into Norton Family Web

Hi,

Thanks for the report.  We are checking into the issue.

Thanks,

Katie

Thanks Katie
Kudos0

Re: I cannot log into Norton Family Web

Hi,

Can you please try again to see if you are still experiencing the issue?

Thanks,

Katie

Thanks Katie

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