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Kudos0

I cant do live update.

can someone please help me?

Replies

Kudos0

Re: I cant do live update.

can someone please help me?
Kudos0

Re: I cant do live update.

Hi, zemo333,

Welcome to the Norton Community!

We need you to clarify a few things for us, so we can better-understand your Issue:

01. What WIndows O.S. and S.P. [Service Pack] are you using, e.g. Windows X.P., Service Pack 03?

02. What Norton Product and Version are you using, e.g. Norton 360, Version 03?

03. When you Run Norton LiveUpdate, do you get any Error Messages?  If so, what is the Error Number and Error Message?

Thank-You.

Thursday, November 21, 2013: The THREATCON was changed to Level 1: Normal | Tue., Nov. 05, 2013: Zero-Day Vulnerability: Microsoft Security Advisory 2896666 | Saturday, November 09, 2013: Cyber-Criminals Serve Up A Veritable Smorgasbord Of Threats For South Koreans | Wednesday, October 09, 2013: New Internet Explorer Zero-Day Targeted In Attacks Against Korea And Japan [C.V.E.-2013-3897]
Kudos0

Re: I cant do live update.

i have widows vista

i have norton 360

and when i run live update it says operation failed

Kudos1 Stats

Re: I cant do live update.

Hi Zemo333,

 

I think, you are using the Norton 360 Version 2.0/2.5 as this "Operation Failed" error was found in that version only. You can confirm this by checking in Help & Support > About Norton 360. I would suggest you to update your Norton 360 2.0 to latest version - Norton 360 3.0. If you have a current subscription to Norton 360, you can update to the latest version by downloading the update. When you install the update, it will remove your previous Norton 360 product and apply the subscription information to Norton 360 v3. You can continue using the new version by just renewing the subscription when the current subscription expires. You can use the same product key of Norton 360 2.0 for activation of Norton 360 3.0. Refer to this Symantec Support Article. Please proceed with updating your Norton 360 to latest version and let us know how it goes. 

Yogesh

Kudos0

Re: I cant do live update.

i already have norton 360 3.0
Kudos0

Re: I cant do live update.

thank you for the link yogesh

i had to click on step 2 to update my liveupdate

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