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Kudos0

I can't see the logic or the usefulness behind Linking Forum and Norton Account logins

Linking Forum and Norton Account logins ??

I can't see the logic or, indeed, the usefulness behind this requirement.  The Account information contains product keys, payment information, etc., which I don't want to link to the Forum.  So, what's the purpose?

As I use the same email for the Forum and my Norton Account .. I gather I have to: 1) change my Norton Account email address, and, then: 2) establish a new Forum Norton Account with my "old" email address to connect my Forum history to same.

Then, I have to: 3) change the email address of the new Forum Account, and, finally: 4) change back my Norton Account email to the old/prior original email address?!

Unless a Norton Subscription/License is needed to enter and use the Norton Fora, I don't see the logic and/or purpose of this new requirement of linking/sharing logins!

Right now I'm logged in after setting up a new Forum Norton Account with a temporary email from www. 10minutemail .com  A silly roundabout way to be here!  Best, CeeBee

Replies

Kudos0

Re: I can't see the logic or the usefulness behind Linking Forum and Norton Account logins

Thanks CeeBee. It's useful to customers who don't want several different logins for Norton sites. It's unnecessarily cumbersome to have websites under Norton to each require a separate login. It also makes it one less login you have to manage.

h471309:

As I use the same email for the Forum and my Norton Account .. I gather I have to: 1) change my Norton Account email address, and, then: 2) establish a new Forum Norton Account with my "old" email address to connect my Forum history to same.

Then, I have to: 3) change the email address of the new Forum Account, and, finally: 4) change back my Norton Account email to the old/prior original email address?!

1) If your existing forum account email address and your Norton Account login email address are the same, all you need to do is login with your Norton Account credentials at the login page. The Sign In functionality will link the 2 together.

2-4) I'm not quite understanding your situation. Why would you need to create a new forum account with the same email address? The accounts (Norton Account and existing forum account with the same email address) would be tied together.

Feel free to message me or email me (visible on my profile) and we can sort things out. Thanks.

Tony Weiss | Norton Forums Global Community Manager | Symantec Corporation
Kudos0

Re: I can't see the logic or the usefulness behind Linking Forum and Norton Account logins

Hi Tony, thanks.

As I said, the Norton Account information contains product keys, payment information, etc., which I don't want to link to the Forum Account.  So, my 1-2-3-4 scenario reflects that.  Sounds a bit convoluted, but, it should work. 

Suppose I'm one of those customers who prefer separate logins/accounts over one common one.  Call it paranoia, if you wish, but, I do like to compartmentalize everything related to security/passwords, etc. One size fits all reminds me of Google, Microsoft, et al.

As I'm not a frequent Forum visitor these days (NAV works, although I tried 22.5 only to move back to 21.7, however, that's a different story), I'll handle it at my leisurely pace.  If I run into problems, I'll take you up on your 'offer'.  TIA.

Best, CeeBee

Kudos0

Re: I can't see the logic or the usefulness behind Linking Forum and Norton Account logins

Hi again Tony,

The account setup/change scenario I outlined did work!  I followed it 1-2-3-4 and I now have my original Norton Account (with my old email) for my subscriptions and a new Forum Account with my old user name and forum 'history' (and a new email .. after the changeover).  So, I'm okay.

I'll either let the h471309 account die .. or you could transfer my postings under same to my current/normal account.  Your shot.  At any rate, thanks.

Kudos0

Re: I can't see the logic or the usefulness behind Linking Forum and Norton Account logins

To prove my point, me (h471309) again ... from my normal account!  Best, CeeBee

Kudos0

Re: I can't see the logic or the usefulness behind Linking Forum and Norton Account logins

Ahh, that makes more sense. Sorry, this part got me confused:

h471309:

...As I use the same email for the Forum and my Norton Account...

I was under the impression that you wanted to use the same email for the forum and Norton Account. Thanks for clarifying; I'm sorry for the misunderstanding.

I know you've made up your mind on this issue, and I understand. For others who read this thread, only Community Managers of have access to your forum email address, which is not shared with other employees without your permission. And it's only shared when you're reporting an issue and we'd like to gather more info that requires an engineer to contact you. Otherwise, all anyone knows is what you share publicly. And without access to your Norton Account email address, there's no access to activation keys or payment information (we don't have access to that information, btw).

I hope that clarifies things. The purpose of joining the accounts together is to make the login process easier for customers who wish to post to the community, but don't want yet another login for the same company. Thanks.

Tony Weiss | Norton Forums Global Community Manager | Symantec Corporation
Kudos0

Re: I can't see the logic or the usefulness behind Linking Forum and Norton Account logins

I was under the impression that you wanted to use the same email for the forum and Norton Account. Thanks for clarifying; I'm sorry for the misunderstanding...

My fault for not expressing myself better.  Although I think differently, I can see the point of having a joint account login for all things Norton.  But, that's not for me.  I don't even like web-mail (prefer POP only), cloud-backup (I want my stuff on a local drive), etc.  Then again, I started using Norton products (NAV, NC, SW) during the time of DOS, so I'm a bit set in my ways.  Just ask my wife... 

Anyhow, thanks for your patience/feedback.  Best, CeeBee

PS: this will be the final posting under the h471309 account.  It's destined for hibernation before entering a final coma.

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