Solved.
Kudos0

I forgot my vault password and need to reset it.

I set up a vault password although it seems that I either have logged on too many times or just could not recall it.  The website when logged on to my account does not have a vault reset password link.  Please help me solve this problem so I can change it on my phone too.  

Replies

Accepted Solution
Kudos0

Re: I forgot my vault password and need to reset it.

Reset vault password of Norton Password Manager from your mobile device
Norton Password Manager lets you reset your vault password from your mobile device only. You cannot reset your vault password from your Windows device. To reset the vault password from your mobile device, ensure that the Norton Password Manager app is installed and configured to open vault using biometric authentication.

Why am I not able to reset my vault password from my desktop or laptop computer? ›

https://support.norton.com/sp/en/us/home/current/solutions/v135002142  

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