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I have been blocked from logging onto Facebook as it claims that I have malware and must add a ESET program to scan all my files
Posted: 12-Jul-2015 | 6:16AM •
26 Replies •
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I have been blocked from logging onto Facebook account unless I download their Malware scanning software ESET. I have so far refused to download this program and have 360 and no malware found with repeated up to date scans. I was able to briefly scan my FB page with 360-found nothing- before being blocked again and the 360 was automatically deactivated from watching my FB page.
Any ideas please??
Replies
Re: I have been blocked from logging onto Facebook as it claims that I have malware and must add a ESET program to scan all my files
Hi Rob Smith and welcome!
Could you post a screenshot of the notification you see? (please redact any personal or login info)
How to post an image in the forums.
You were wise not to download anything as this could be legitimate or it could be a scam.
Thanks!
Re: I have been blocked from logging onto Facebook as it claims that I have malware and must add a ESET program to scan all my files
Please see a related post at : https://community.norton.com/en/forums/something-about-facebook-et-malware
Try cleaning up your browser cache, cookies, remove unnecessary tool bars and addons.
BTW, you can access Facebook on another device till the issue is resolved.
Re: I have been blocked from logging onto Facebook as it claims that I have malware and must add a ESET program to scan all my files
Thanks Nikhil.I have cleared and checked as above.I went to the forum on this. I do access FB from another site. What is weird is that FB does not block another account logged in from this computer. I wonder how they know/think there is malware on this computer, could malicious people be falsely reporting such?
I am still blocked out. I do not know what more to do. I have also repeatedly scanned with Norton of course, shouldnt that have picked up malware?
What is strange is that at a certain time my Norton antivirus/intrusion protection/Sonor etc was logged as switched off at a certain time, similar to when the new icon art was put on the Norton program on the computer. That was the only new file I could find on the computer added at near that time.(3mins later).10th July 936pm here. That in itself seems a dangerous event. Would NORTON switch off protection in order to install new graphics for their file?? unimpressed by that.
Not sure where to go from here. Need to use this laptop for FB as it is a business site-am certainly reassessing using FB for a hosting business page, that is for sure!!!
thanks for your help cheers
Re: I have been blocked from logging onto Facebook as it claims that I have malware and must add a ESET program to scan all my files
If you wish to double check your system, you can download the FREE version of Malwarebytes. This is an on-demand scanner and will not interfere with any real-time protection you have. During installation, please uncheck 'Enable free trial ....
Re: I have been blocked from logging onto Facebook as it claims that I have malware and must add a ESET program to scan all my files
Looking through the log it says suspicious.Cloud.L (presence)..status pending... but then nothing more and in details it says no action required, so presume that s ok, but other forums talk of this being a virus..? the other forum on this is not clear and check heuristic viruses , may be false positive. I notice there was then a considerable attack with the antivirus programs being shut down and later scans picking up some high level malignant products.
Also strange that windows keeps trying to access the program files of 360, presume that is normal but 360 blocks it.
"wbem \wmiprvse exe " that is to access process data and then again for program files of 360 and action is blocked. "moderate risk" but presume that is normal background conflict of Norton and Windows? It is the Engine\22.5.0.124 \ N360 Exe that some on other forums had some problems with their update and finding false positive heuristic. But I dont know why windows would keep trying to access it repeatedly in a session.
What I would at this point really like to do is to SAVE the history of the log but screen shot, control A, right or left mouse click functions dont work. EXPORT option to save will work but what file should one use to open it? The Open office txt file and mcf resulted in gooblygob, I just want to be able to read it as it was printed in the log, any ideas?
the more I think about this the more I think there was either a mistake in the update of 360 as after, the next time internet was connected, that the problems occured including shutdown of protections in a systematic manner, and thenNorton shut down...a coordinated action possibly via Bonjour and CyberDVD. There was a systematic shut down of protection occuring before when I suspected the nasties were downloaded and the more I think about it the more I am not sure all has been removed and perhaps the FB warning was a blessing.
Anyway, just need a record of it for now to investigate. How best to copy and save would be appreciated. cheers
Re: I have been blocked from logging onto Facebook as it claims that I have malware and must add a ESET program to scan all my files
Thanks Phil, shall try that
Re: I have been blocked from logging onto Facebook as it claims that I have malware and must add a ESET program to scan all my files
Did the malware scan but none found ,thanks anyways :)
Re: I have been blocked from logging onto Facebook as it claims that I have malware and must add a ESET program to scan all my files
OK so I gave in and downloaded FB malware scanner ESET.For two hours it scanned my computer in the background. It built a report which I saved but looks pretty standard.
It reported no malware.
I then sought out any files about it that I could find and removed them
This whole activity does not seem right. Is it possible that an organisation like FB would on behest or with collusion of others, would force people to load software onto their computer for purposes other than stated? I did read about Kapersky
I am now in the process of removing my business from FB hosting as a result of this and just having links to it from there.
This is a warning to everyone. Dont be naive as I was. Do not trust your business to Facebook hosting
Re: I have been blocked from logging onto Facebook as it claims that I have malware and must add a ESET program to scan all my files
ESET is a reputable antivirus company, as is Kaspersky and Norton. It sounds like they have partnered (well you never know who really owns them - probably facebook) with the company and have persuaded you to scan your machine.
In reality there are probably many people out there who do not check their files often enough, or have anti-virus products and do not update/scan.
I would be interested to see the message about blocking people though so I can see what it is.
Re: I have been blocked from logging onto Facebook as it claims that I have malware and must add a ESET program to scan all my files
A bit of a late post, but here's the current version it puts up... This is absolute crap because i attempted to share a post to my account using my phone and it claims there is malware there, too. I have a perfectly good AV, there is no way in fornicating hell I'm running THEIR scanner.
This is FB attempting to "scan" your computer to pull information out of it above and beyond what they already get from your posts.
FB can osculate my posterior. "Not on the left side, not on the right side, but right there in the middle".
I may well never use FB ever again.
Re: I have been blocked from logging onto Facebook as it claims that I have malware and must add a ESET program to scan all my files
I got the exact same message. It happened around 3 pm eastern time yesterday. I don't download ANYTHING unless I know it's coming from a trusted site, and we all know that FB is anything BUT trustworthy. It logged me out of FB, and when I tried to log back in, I saw the same box you see above.
I was able to log back in using Firefox. This morning, Firefox worked again. For about an hour..... then BOOM! Logged me out again, and I can't get back in. I also tried Opera, but couldn't get in through there, either.
I'm about worn out with FB. I mostly use it to keep in touch with my friends that live up north, and to see pictures of my grandson.
I checked my computer with Norton, Avast, and Spybot --- no malware was found by any of them. And there is no way to get to a human being at FB! This sooooooo sucks.
Re: I have been blocked from logging onto Facebook as it claims that I have malware and must add a ESET program to scan all my files
Hello Beadzie McGee
What Norton product do you have please? Are you running both Norton and Avast at the same time? I hope you don't mind me saying this, but you shouldn't be running 2 real time security programs. If you want to test out another security program, then you have to uninstall the first program and use the removal tool from the first vendor,restart, then install the 2nd security program.
Thanks.
Re: I have been blocked from logging onto Facebook as it claims that I have malware and must add a ESET program to scan all my files
I just bought a brand new computer this afternoon, bought and loaded Norton security, tried to log onto FB and got the same Malware warning. I can get on FB with my Kindle and my Android smartphone, but not a brand new computer. As much as I hate FB for doing this, it's what I use to keep in touch with many friends.
Re: I have been blocked from logging onto Facebook as it claims that I have malware and must add a ESET program to scan all my files
CROCODIL3
Did you remove any trial security software on the new computer before installing Norton? You need to use the removal tool for that software to fully remove it.
I would try contacting FB support. It is not Norton blocking you, so not much we can do here to help. I see no way FB can know what is on your computer.
Re: I have been blocked from logging onto Facebook as it claims that I have malware and must add a ESET program to scan all my files
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 12133436, and find that this resolution is satisfactory to me.
Sincerely,
Susy Flaming
It is a miracle! Last night at 11:00pm I tried again to access Face book. This time I was allowed in using my desktop computer. I would have appreciated more of an explanation on "why this is no longer a problem" from Face book. Were their filters too sensitive that they perceived I had Malware on my computer, or just why this happened? Unfortunately, Face book never responded to my Face book "report" of the incident that I filled out weeks again. So clearly, this BBB complaint was the correct action for me to take. Dozens of other Face books users on the internet recount their same experiences and never had their similar "locked out due to Malware on your computer" situations addressed. So Face book, if this happens in the future, I now know that only a BBB complaint will get your attention.
Re: I have been blocked from logging onto Facebook as it claims that I have malware and must add a ESET program to scan all my files
Hello Richard Flaming
This isn't Facebook website. This is the Norton Forums. Thanks for your Feedback though. Perhaps you should post that on Facebook also.
Thanks.
Re: I have been blocked from logging onto Facebook as it claims that I have malware and must add a ESET program to scan all my files
I too have been blocked from logging into facebook because they want me to download their malicious malware program... It says I may use my own Internet Security which I do but they do not leave you an option to decline their offer and to tell them that you have your own Internet Security...
Is Facebook scamming their users ?
Re: I have been blocked from logging onto Facebook as it claims that I have malware and must add a ESET program to scan all my files
I AM EXPERIENCING THE SAME THING
Re: I have been blocked from logging onto Facebook as it claims that I have malware and must add a ESET program to scan all my files
It seems they may be getting ad revenue from Eset.
You need to take this up with Facebook. Norton is not involved at all.
Re: I have been blocked from logging onto Facebook as it claims that I have malware and must add a ESET program to scan all my files
She knows. She's simply sharing here as sharing her resourcefulness about using the Better Business Bureau on Facebook would probably get her put back in Facebook's "malicious software" scam corner. As a networking security specialist, I've come to the conclusion by means of systematic elimination that the problem has absolutely nothing to do with malicious software at all, and everything to do with Facebook's deceptive way of handling posters it doesn't like. I'll be adding my own post in a few minutes with more details.
Re: I have been blocked from logging onto Facebook as it claims that I have malware and must add a ESET program to scan all my files
I've been using Facebook for nine years. During that time, I've only been put in Facebook jail about seven years ago, and then, only for 24 hours. I have 800+ FB friends, all of whom I've met in person or otherwise known in other circles.
I'm also an IT security specialist with 29 years of experience, one who has written 20+ articles for Network World.
It is my opinion that Facebook use of it's "Let's Check Your Device for Malicious Software" pop-up (attached) has nothing to do with "malicious software" as it claims, but rather, as a means of gaining access to the computing devices and personal information of people it has, for whatever reason, deemed "unfavorable." I base my opinion on the process of systematic elimination, as described below:
1. I run several anti-virus/malware programs on my computer, including Norton Security and Norton's recommended Malwarebytes. The only problem any of them found was pua.opencandy, a low-threat undesirable which I fixed before reattempting my Facebook login, still to no joy -- same "malicious software" error message.
2. I next attempted to login to Facebook using other browsers, including Firefox and Opera. same "malicious software" error message.
3. I flushed the cache of all browsers, system-wide, and attempted to log in using a different local machine user account on my computer (same FB user account): same "malicious software" error message.
CONCLUSION 1: This issue has nothing to do with any specific browser.
4. I moved to a backup computer, one I haven't used in about three weeks. Result: same "malicious software" error message.
CONCLUSION 2: This issue has nothing to do with my computer.
5. I hiked over to the library, and asked a friend to login to their Facebook account using one of the library's machines. No problem. After they logged out, I tried logging in using my Facebook account. Result: same "malicious software" error message.
CONCLUSION 3: This issue has nothing to do with my IP address, but may have to do with my FB account.
6. I repeated Step 5 using a friend's computer. He could access FB, but I could not. After I logged out, he was able to log back in without a problem.
CONCLUSION 4: This issue not only has nothing to do with either any machine or any browser, but is definitely associated with my FB user account.
7. I researched this problem on several different user forums, including both here and on Facebook. None of the information I found conflicted with the steps I took and conclusions I reached as denoted above. In fact, the account about the lady who contacted the Better Business Bureau who subsequently contacted Facebook who magically resolved the issue confirms the conclusions I have reached above. I also noted that Facebook usually responds to users' posts in their Help forum. They did not, however, respond to any of the five posts reporting this problem in their Help forum.
CONCLUSION 5: Facebook may not be interested in helping resolve this issue, because for them, it's not a legitimate issue.
8. I asked my friend to come over to my apartment, login using my computer and browser, to see if he can duplicate the problem. I log in and receive the "malicious software" message. I log out. He logs in with his own FB user account. Result: NO error message. I log in, receive the error message. He logs in, no error message. We repeat this several times just to be certain, both with cache flushing, no flushing, and multiple browsers.
CONCLUSION 6: Conclusion 4 was thoroughly and incontrovertibly verified. This issue has absolutely NOTHING to do with any purported "malicious software" on my machine (or on any machine) or in my or any other browser. The ONLY possible culprit is my specific login (along with the logins of others who have been put into the same penalty box by Facebook for whatever reason).
I therefore surmise that Facebook may have implemented this as a means of doing one of two things:
A. Blocking users whom it deems "undesirable." Unfortunately, all it takes is just one FB moderator to block a legitimate user, even if all that user did was disagree with the status quo with respect to an issue like abortion or man-made climate change, and there's no way to contact FB without first allowing them to scan your system.
B. Creating a false premise upon which it can gain access to a user's computer. I would hate to think that any of the four antivirus/malware products with which Facebook has partnered (Kaspersky, ESET, TrendMicro, F-Secure) would ever be complicit in such an affair, but given the observations and test results as stated above, along with Facebook's decidedly left political bent and the countless similar tactics the left has used over the last decade at all levels, it's entirely reasonable to question that this is indeed what Facebook is doing now. The problem with this is that the only way to contact Facebook at this point is to allow them to scan your entire system, during which time they could record the entire contents of your hard drive - a definite NO-NO with respect to security. Furthermore, this even gives them the ability to actually place files on your hard drive during that process, also a BIG FAT NO-NO.
I have every confidence in Norton Security to detect any such problem that Facebook purports to exist, should it actually exist. In fact, I implore Norton to find out what in the world Facebook purports to exist and work with them and their four partners in order to identify and eliminate this supposed "malicious software" threat FB claims is on my computer but which I have clearly and incontrovertibly proven not to be present.
In the meantime, I am filing a formal report with my Congressman, asking that he open a Congressional investigation into Facebook's deceptive practices.
Re: I have been blocked from logging onto Facebook as it claims that I have malware and must add a ESET program to scan all my files
I have the same problem with Facebook asking to install those softwares. I doubt that Facebook is doing something not right here. And for sure the 4 partners know it too. i cannot install any software on my company laptop to it's weird that Facebook says they found threats on my computer.
It's even weirder when i can easily log in by another browers.
i'm following an instruction from my other friends to download one of those softwares on another laptop (as i couldnt do the same to my company lap), following the instructions, let it automatically scan then it will be back to normal.
if yes, obivously this is a uncerntain claim, is it a trick?
Re: I have been blocked from logging onto Facebook as it claims that I have malware and must add a ESET program to scan all my files
x
Re: I have been blocked from logging onto Facebook as it claims that I have malware and must add a ESET program to scan all my files
Check out this thread. https://community.norton.com/en/forums/message-lets-check-your-device-ma...
Re: I have been blocked from logging onto Facebook as it claims that I have malware and must add a ESET program to scan all my files
I finally solved my problem of being blocked by Facebook. They would not allow me to sign in on my pc. I filed a complaint with the Better Business Bureau. At first they responded to BBB saying, "We are looking into the matter." BBB asked if I was satisfied with their solution. I said "NO", they have done nothing. Miraculously, they responded a couple of days later, that the "matter was resolved". So I tried to log in to FB and I was able to. I can only assume that when I went public FB decided not to continue with their B.S. Others have said they believe FB's filters are too sensitive. That would make sense. I have had no further issues.
Re: I have been blocked from logging onto Facebook as it claims that I have malware and must add a ESET program to scan all my files
You are correct - I had the same happen to me earlier today.
I also tried some of the steps you mentioned, including trying to log in with my other computer.
I wrote an angry post about this on Steemit (with the tag Facebook): https://steemit.com/facebook/@thermoplastic/wtf-facebook-i-am-royally-pi...
I quoted your entire comment, but also provided the relevant links to this forum tread and your comment.
I am not done yet. I have several blogs and am widely connected through a variety of networks, and I will soon copy this wherever I have access.
This is particularly irksome because I have well over 4000 friends, am administrator on a half dozen pages and uncounted groups, so I am completely cut off from that.
Oh yes, if you didn't open the Steemit link I gave and read it: I had no problem opening a new account under a different name and accessing it from both of my computers that are supposedly infected with malware!