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Kudos0

I have been subscribed automatically for two products but I need only onw

Posted: 06-Feb-2022 | 7:22AM · 1 Reply ·

I have been subscribed automatically for norton standard and norton premium services. I do not need the norton premium services. I usually subscribe only for norton standard and intend to keep only that. How do I get refunded?

Labels: Auto Renewal, Refund

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Accepted Solution
Kudos0

Re: I have been subscribed automatically for two products but I need only onw

Posted: 06-Feb-2022 | 8:11AM · Edited: 06-Feb-2022 | 8:16AM · Permalink

Norton Community does not have access to your Norton account nor your billing information. 

Please contact Norton Support regarding refund.  

Online Refund Request
https://support.norton.com/sp/en/us/home/current/autorenew

Refunds for Norton annual subscriptions
https://support.norton.com/sp/en/us/home/current/solutions/kb20100512172507EN 

Please see your Norton account to manage licenses / subscriptions.
https://my.norton.com/extspa/account/subscriptions

Please check your Norton account to confirm ... Automatic Renewal Off ... and no billing information. 
MY SUBSCRIPTIONS reports:  Activate Subscription Renewal ... with Automatic Renewal Off.  

BILLING INFORMATION reports:  There is no billing profile saved in your account ... with no billing information.

Stop your Norton subscription from automatically renewing
https://support.norton.com/sp/en/us/home/current/solutions/kb20090818144126EN

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