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Kudos0

I have excluded a file, vcredist_x64.exe, that was listed as Suspicious.Cloud.9. Is it safe now?

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Kudos0

Re: I have excluded a file, vcredist_x64.exe, that was listed as Suspicious.Cloud.9. Is it safe now?

Replying to my own post here, with the full story: Every time I turned on my computer, I received a warning from Norton of a threat, Suspicious.Cloud.9, with the notation "removal failed," and no instructions about what to do. BUT, on opening my Norton 360 product, it said, "Computer Protected." Then, next time I turned on the computer, SAME THING. So I hunted around and got a set of instructions: basically, running LiveUpdate; restoring the questionable file from Quarantine; and then running a full scan. The problem? The file was NOT in quarantine, it was in "Unresolved Risks." Yet it said the risk level was HIGH. I'm paying a lot of money for Norton 360! If there is something with a high risk level, isn't that WHY Norton exists and WHY I am paying so much money for it--for them to remove it?  Anyway, the only alternative that I could see was to EXCLUDE the file and then run the full system scan. So I did that. BUT I have no idea what it means to exclude a file. It seems like I might be EXCLUDING it from ever being scanned. So I STILL might be at risk! What goes on here?

Kudos0

Re: I have excluded a file, vcredist_x64.exe, that was listed as Suspicious.Cloud.9. Is it safe now?

Please confirm Norton product + version... eg: N360 v22.5.2.15
Please advise operating system...eg: W7

Kudos0

Re: I have excluded a file, vcredist_x64.exe, that was listed as Suspicious.Cloud.9. Is it safe now?

Norton 360

22.5.2.15

Windows 10 (The problem started when I was still on Windows 7)

Kudos0

Re: I have excluded a file, vcredist_x64.exe, that was listed as Suspicious.Cloud.9. Is it safe now?

Hello 1AndrewAldrich

I would recommend that you take a look at these links as they will give you some alternatives.

Please see this link for an up to date description of these sites plus the addition of a newly listed site formed by one of our successful malware remover users. The new site is listed first in this link.

https://community.norton.com/en/forums/malware-removal-forum-recommendations

Please use this link if you think that a file is a false positive:
https://submit.symantec.com/dispute/

If there is a possibility that the file might be infected, please submit it to Symantec using this link:


https://submit.symantec.com/websubmit/retail.cgi



Another alternative which is fast you can use Virus Total

http://www.virustotal.com/index.html




(Thanks to Yaso for providing the links)

Please come back and let us know how you made out.

Thanks.


 

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: I have excluded a file, vcredist_x64.exe, that was listed as Suspicious.Cloud.9. Is it safe now?

I see a detection for Suspicious.Cloud.x after I update my Norton product
https://support.norton.com/sp/en/us/home/current/solutions/v113367483

If the dispute link in floplot message is Not Found ... try >
https://submit.symantec.com/false_positive/standard/

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