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Kudos0

I have lost all access to NIS though still installed. Microsoft Update to blame?

    What a start to the week! 

My printer wouldn't print and was shown as offine.

Then I lost my NIS icon on my laptop (win7 - IE11).

I clicked on the Open NIS task in 'Start' and got this message:

"NORTON AUTOFIX

NIS has encountered an error - 8504,104

C:\Program Files (x86)\Norton Internet Security\Engine64\21.4.0.13\uistub.exe"

Then a tab to an online "Fixit": www-secure.symantec.com.

Then a message: An error occurred - reference #97.434e7b5c.14053272666.31ce68be"

 

I next did what I usually do at such times SCREAM OUT LOUD check for recent Microsoft updates and yes there were loads - list to follow.

Did these updates cause my NIS problem? What do I do next please?

Win10 Home v1803 build 17134.345/HP envy/EDGE (rubbish)/IE11 (RIP)11.285.17134.0/ OFFICE 365 Home Personal/Norton Security

Replies

Kudos0

Re: I have lost all access to NIS though still installed. Microsoft Update to blame?

    What a start to the week! 

My printer wouldn't print and was shown as offine.

Then I lost my NIS icon on my laptop (win7 - IE11).

I clicked on the Open NIS task in 'Start' and got this message:

"NORTON AUTOFIX

NIS has encountered an error - 8504,104

C:\Program Files (x86)\Norton Internet Security\Engine64\21.4.0.13\uistub.exe"

Then a tab to an online "Fixit": www-secure.symantec.com.

Then a message: An error occurred - reference #97.434e7b5c.14053272666.31ce68be"

 

I next did what I usually do at such times SCREAM OUT LOUD check for recent Microsoft updates and yes there were loads - list to follow.

Did these updates cause my NIS problem? What do I do next please?

Win10 Home v1803 build 17134.345/HP envy/EDGE (rubbish)/IE11 (RIP)11.285.17134.0/ OFFICE 365 Home Personal/Norton Security
Kudos0

Re: I have lost all access to NIS though still installed. Microsoft Update to blame?

here's the list of MS updates:

Security Update for Windows 7 for x64-based Systems (KB2971850)
Update for Windows 7 for x64-based Systems (KB2952664)
Update for Windows 7 for x64-based Systems (KB2966583)
Security Update for Windows 7 for x64-based Systems (KB2973201)
Windows Malicious Software Removal Tool x64 - July 2014 (KB890830)
Security Update for Windows 7 for x64-based Systems (KB2972280)
Security Update for Windows 7 for x64-based Systems (KB2961072)
Update for Windows 7 for x64-based Systems (KB2973337)
Cumulative Security Update for Internet Explorer 11 for Windows 7 for x64-based Systems (KB2962872)
Security Update for Windows 7 for x64-based Systems (KB2973351)

Win10 Home v1803 build 17134.345/HP envy/EDGE (rubbish)/IE11 (RIP)11.285.17134.0/ OFFICE 365 Home Personal/Norton Security
Kudos1 Stats

Re: I have lost all access to NIS though still installed. Microsoft Update to blame?

What make and model printer is it?

How is the printer connected to the desktop --  USB direct? Ethernet direct? Via the router? By WiFi?

Does it work with either of the PC's or only the Windows 7 laptop?

Hankg on for some help with the NIS problem

Hugh
Kudos1 Stats

Re: I have lost all access to NIS though still installed. Microsoft Update to blame?

First question...did you restart the computer? Especially with a bunch of MS updates, a restart or two may be needed to get everything in line again.

Also be sure you have run LiveUpdate manually a few times, rebooting as necessary, until no updates are available.

Things happen. Export/Backup your Norton Password Manager data.
Kudos1 Stats

Re: I have lost all access to NIS though still installed. Microsoft Update to blame?

Hi,

Check in Windows Event Viewer section Windows - System if all the MS updates were successfully installed. (status 0x0).

Also, IMO, you do not need this: "Update for Windows 7 for x64-based Systems (KB2966583)".

It would be best if you set WU to notify you first and not install or imho even disable Auto WU.

I know that many will disagree but it's my setup.

Also when you see the description "Update for..." without the prefix Security, go to MS Knowledge Article and read what this updates does and if you need it. (before installing).

Example:  http://support.microsoft.com/kb/2966583

There, you read the info, as I did, and determined that it is not for me.

As for Norton, I suggest you use the NRnR tool just to be sure: https://support.norton.com/sp/en/us/home/current/solutions/v60392881_EndUserProfile_en_us

Read all the info before using it, as it also removes other Norton products you might have installed.

Hope this helps,

Regards,

Kudos1 Stats

Re: I have lost all access to NIS though still installed. Microsoft Update to blame?

The OP seems to have solved is problem!!!??? See the exactly same post here http://secunia.com/community/forum/thread/show/15048/has_today_s_microsoft_updates_caused_you_problems. I think he has forgot to reply here!!!

Kudos1 Stats

Re: I have lost all access to NIS though still installed. Microsoft Update to blame?


MehulBhai wrote:

The OP seems to have solved is problem!!!??? See the exactly same post here http://secunia.com/community/forum/thread/show/15048/has_today_s_microsoft_updates_caused_you_problems. I think he has forgot to reply here!!!


Yes, maybe...


Let Taffy come back here to confirm.

Sandro
Kudos0

Re: I have lost all access to NIS though still installed. Microsoft Update to blame?

Right, after some detective work I can safely say that the cause of my woes wasn't the Microsoft Updates. After the problem with the printer, I ran SysRestore - stupidly I hadn't picked up that the Restore point was immediately before the Updates ten days ago. So I had to install them again. (It's a good point you make Apostolos - I tend to agree with you and my WU is set to 'check/tell me but let me decide' etc.)

As pointed out re Secunia, yes, I'm playing catch-up! I've been sorting out the other issues before getting back here.
 
I've also found the cause of the printer being offline - I restarted my router and the printer worked so I presume that routers can accummulate dross over time and perhaps need periodic restarts. Has anyone else heard of such a problem?

So now all that's wrong is the missing toolbar. I know that this has been a problem, judging by the dozens of threads. If I right-click Norton toolbar on the desktop (screen), the next window asks if I 'want to disable this add-on'. It tells me to click 'Tools and use the Toolbar menu if I want to turn it back on afterwards. So I went to Tools - Manage Add-Ons' and that tells me that Norton Toolbar, Norton Identity Protection & Norton Vulnerability Protection are all enabled. 'More informations' shows the info below, if it's of any use.
None of the advice in the numerous threads on 'Lost Tool Bar' seem to help me so I shall wait, as suggested by huwyngr.

PS I gave you each Kudos but my "Authentication ticket mismatched and failed". I was certainly signed in - I could see my name but I signed it again and did it, apart from you Santos - I've used up my quota of Kudos, it seems! Watch this speace.

Name:                   Norton Toolbar
Publisher:              Symantec Corporation
Type:                   Toolbar
Architecture:           32-bit and 64-bit
Version:                2014.7.0.46
File date:              ‎28 ‎April ‎2014, ‏‎13:51
Date last accessed:     ‎15 ‎July ‎2014, ‏‎09:18
Class ID:               {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA}
Use count:              30
Block count:            0
File:                   coieplg.dll
Folder:                 C:\Program Files (x86)\Norton Internet Security\Engine64\21.3.0.12

Win10 Home v1803 build 17134.345/HP envy/EDGE (rubbish)/IE11 (RIP)11.285.17134.0/ OFFICE 365 Home Personal/Norton Security
Kudos1 Stats

Re: I have lost all access to NIS though still installed. Microsoft Update to blame?

" I've also found the cause of the printer being offline - I restarted my router and the printer worked so I presume that routers can accummulate dross over time and perhaps need periodic restarts. Has anyone else heard of such a problem?"

 

Home routers when they work online 24/7, even if the pc is closed, exhange messages with ISP through the PPP or other channel, and accumulate errors of different kind.

Usually, depending on the router's firmware, when a threshold is exceeded, router will auto-restart, but sometimes it can fail.

You can notice when your router has restarted by itself, because the public IP will be different.

You can open the stats tab in your router's http GUI, depending on the model, and observe some values like SNR, Output Power, Attenuation and other like the graph below:

When they drop significantly, below your ISP's nominal standards, manually restart the router, even if the OS is active, no problem.

Ask your ISP for the optimal values so you can compare.

Hope this helps,

                                           Download    Upload

RS Uncorrectable Errors:

484        N/A  HEC Errors:20           104822 OCD Errors:0 0 LCD Errors:0 0 Total Cells:  Data Cells:  Bit Errors:0 3444394  Total ES:20 1354 Total SES:0 462 Total UAS:30 60410 
Kudos2 Stats

Re: I have lost all access to NIS though still installed. Microsoft Update to blame?


Taffy_078 wrote:

So now all that's wrong is the missing toolbar. I know that this has been a problem, judging by the dozens of threads. If I right-click Norton toolbar on the desktop (screen), the next window asks if I 'want to disable this add-on'. It tells me to click 'Tools and use the Toolbar menu if I want to turn it back on afterwards. So I went to Tools - Manage Add-Ons' and that tells me that Norton Toolbar, Norton Identity Protection & Norton Vulnerability Protection are all enabled. 'More informations' shows the info below, if it's of any use.

Name:                   Norton Toolbar
Publisher:              Symantec Corporation
Type:                   Toolbar
Architecture:           32-bit and 64-bit
Version:                2014.7.0.46
File date:              ‎28 ‎April ‎2014, ‏‎13:51
Date last accessed:     ‎15 ‎July ‎2014, ‏‎09:18
Class ID:               {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA}
Use count:              30
Block count:            0
File:                   coieplg.dll
Folder:                 C:\Program Files (x86)\Norton Internet Security\Engine64\21.3.0.12


Taffy, you're on NIS 21.3.0.12. Run LiveUpdate manually to get the update to the latest version of NIS which is 21.4.0.13, maybe

it could solve the problem you're having with the Norton Toolbar.

Sandro

Sandro
Kudos2 Stats

Re: I have lost all access to NIS though still installed. Microsoft Update to blame?

Hi, Taffy. Sandro is right. There has been a product update, and a toolbar update. Make sure you have them.

http://community.norton.com/t5/Product-Update-Announcements/Product-Update-21-4-of-Norton-Internet-Security-Norton-AntiVirus/ba-p/1150540

and the toolbar

http://community.norton.com/t5/Product-Update-Announcements/Norton-Toolbar-Update-2014-7-3/ba-p/1150948

Reboot after, and hopefully they will fix your issue.

Windows 10 Home X 64
Kudos0

Re: I have lost all access to NIS though still installed. Microsoft Update to blame?

Thanks Apostolus - I'll check that out. Glad to hear though that it's not just me!

Thanks, too, Sandro and F4E.Re checking for the latest version, at the back of my mind is a thread to which I contributed (or even started) moaning that when you check for a new version, it tells you you're up-to-date even when you're not!

But my big problem now is that

(a)  I can't open NIS from the Start menu. In my first post, I mentioned I'd got an autofix message when I tried to open NIS from my Start menu. It's still the same, except that it now doesn't  try to run the Auto-Fix - it simply says:

C:\Program Files (x86)\Norton Internet Security\Engine64\21.4.0.13\uistub.exe
Unspecified error.

(b) I've just tried via My Account - that's "unable to find a product. So if I click on your links F4E will that work as my product appears to be missing?

PS I've just checked NIS for the latest version on my desktop. It installs the small program to check what I have then nothing happens! I'll save that for after I've sorted this and try that via those links.

Win10 Home v1803 build 17134.345/HP envy/EDGE (rubbish)/IE11 (RIP)11.285.17134.0/ OFFICE 365 Home Personal/Norton Security
Accepted Solution
Kudos0

Re: I have lost all access to NIS though still installed. Microsoft Update to blame?

Hi Taffy,

My previous suggestion was to have the Norton Toolbar still working.

You said, " So now all that's wrong is the missing toolbar> ... "

Now I think your installation of NIS has been corrupted, if you agree I suggest you reinstall NIS through NRnR

(Norton Remove and Reinstall Tool)  http://norton.com/nrnr 

If you use the tool, just be sure to read the Before you Begin at the top of the page, and run LiveUpdate manually a few times, rebooting as Necessary, until no updates are available after the reinstall.

Let us know how you intend to proceed and if you use NRnR, let us know how it goes.

Sandro

Sandro
Kudos1 Stats

Re: I have lost all access to NIS though still installed. Microsoft Update to blame?

Taff

<< But my big problem now is that

(a)  I can't open NIS from the Start menu  >>

Could you just clarify one point on that -- you can't access from the Start Menu but you can from say a desktop icon or from the System Bar where the green and red flags show up?  OR you can't access at all as your Subject indicates ....

If it's only the Start Menu I think I've run into that on other products elsewhere in support and one thing to do is to navigate (to the NIS menu sub entry) and Right Mouse Click on it; then select either Go to FIle Location or Properties or both and check that NIS/uistub.exe is actually there ....

In my case at "E:\Program Files\Norton Internet Security\Engine\21.4.0.13\uistub.exe" since E: is my bootable Windows 7 drive with NIS on it.

Note that my Windows 7 START / All Programs menu has several Norton entries one of which is for the Installation Files and not for running NIS.

Hugh
Kudos1 Stats

Re: I have lost all access to NIS though still installed. Microsoft Update to blame?

As Sandro suggested, you need to reinstall Norton.

System restore has broken it by trying to start the previous version.  You had 21.4 installed and the restore point you used was made before you installed the update.

Run the R&R tool in post 13

Dave

Kudos0

Re: I have lost all access to NIS though still installed. Microsoft Update to blame?

Thanks all, especially Sandro. I've finally sorted it on this laptop and everything is now working. Blood pressure back to normal and suicidal tendencies have gone away. Just the desktop to do soon.

To be honest, if I read this right, all the time that I've wasted, and you've wasted, was due to a Norton Update, one that I hadn't picked up - I only come here when I've a problem as I'm not experienced enough to come here to see if I can help anyone.And I hadn'r run Secunia PSI (free) - that would have picked it up.

If this was a free program, I might live with that - although my free MBAM for example always tells me about updates.

But it's not free - am I wrong in feeling that because I've paid for this, it's reasonable for me to expect  Norton to always alert me to updates? [I'm seriously thinking of starting a new thread on this topic.]

Win10 Home v1803 build 17134.345/HP envy/EDGE (rubbish)/IE11 (RIP)11.285.17134.0/ OFFICE 365 Home Personal/Norton Security
Kudos1 Stats

Re: I have lost all access to NIS though still installed. Microsoft Update to blame?

Hi Taffy,

I'm happy to hear that everything went well, as it should be.

NIS does this. A few days ago, I was removing an annoying tool bar from the computer of my niece, who is totally inexperienced.
She never runs LU manually, and I could see that he was running NIS 21.4 without having found something wrong on his computer.

Perhaps from time to time, open the main GUI of NIS and run LU manually, this takes very little time. This would avoid having any problems with updates.
Then be careful when you use System Restore, not always everything runs smoothly. it's just my thought.
It would be appropriate to make an image backup of the system periodically, and save it to an external HDD or other USB device. So when something goes wrong, you can always restore the entire computer to a previous state. Windows itself, has this tool (Windows Backup), you just need to use it.

"But it's not free - am I wrong in feeling that because I've paid for this, it's reasonable for me to expect Norton to always alert me to updates? [I'm seriously thinking of starting a new thread on this topic.] "

I don't know whether it's really necessary to start another thread, just read what I just wrote above. Anyway, it's your choice.

Cheers,

Sandro

Sandro
Kudos0

Re: I have lost all access to NIS though still installed. Microsoft Update to blame?

Thanks Sandro. Good point about System Restore - I found out the hard way!

I still think that we should told whenever our Norton is out-of-date. I agree that we can check manually periodically but the chances of doing that just after an update mean that we will all have problems occuring or simply niggles because we have not been alerted to the need to update our Norton product.

Not only are we not alerted but of course there's the issue that when you check on-line, you can be told it's up-to-date when it's not. That's bad enough for a free product but it's just unprofessional for a paid product.

Win10 Home v1803 build 17134.345/HP envy/EDGE (rubbish)/IE11 (RIP)11.285.17134.0/ OFFICE 365 Home Personal/Norton Security

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