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I would appreciate anyone who can help with this issue. Thanks!
I have Norton 360 Premium for Windows (version 22.22.2.10) with 75GB of Back Up space. After I used Norton Remove & Reinstall program I only had 24GB of Back Up space. How do I get the 75GB of Back Up space I paid for?
Posted: 12-Mar-2022 | 7:22AM · Edited: 12-Mar-2022 | 7:23AM · Permalink
opie123:
How do I get the 75GB of Back Up space I paid for?
Maybe, delete stored cloud backup set/s.
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Turn on Norton backup from Settings window
https://support.norton.com/sp/en/us/norton-360/current/solutions/v7821374
Get started using Norton Cloud Backup
https://support.norton.com/sp/en/us/norton-360/current/solutions/v19213795
Delete backup set and files from Norton backup
https://support.norton.com/sp/en/us/home/current/solutions/v19828921
Manage backup files on Norton Backup Drive
https://support.norton.com/sp/en/us/home/current/solutions/v19828933
Modify settings for or rename your Norton Backup sets
https://support.norton.com/sp/en/us/norton-360/current/solutions/v19828922
Add or exclude files and folders in your backup sets
https://support.norton.com/sp/en/us/norton-360/current/solutions/v20534334
View or change the default file types or file extensions that Norton includes in backups
https://support.norton.com/sp/en/us/norton-360/current/solutions/v7344814
Restore pictures, music, or other important files from Norton backup sets
https://support.norton.com/sp/en/us/norton-360/current/solutions/v6958542
Choose the location of the files to be restored before running Norton Backup
https://support.norton.com/sp/en/us/norton-360/current/solutions/v7927242
Fix problems with storage space in Cloud Backup
https://support.norton.com/sp/en/us/home/current/solutions/v128450551
Norton video tutorials - Backup and Restore
https://support.norton.com/sp/en/us/home/current/solutions/v102698236
Posted: 13-Mar-2022 | 6:15AM · Edited: 13-Mar-2022 | 6:17AM · Permalink
Thanks bjm! Deleting the cloud backup set did restore my 75 GB of backup space in Norton 360. Unfortunately, when I tried to set up a new backup set only for my iTunes library (50GB) Norton 360 keeps adding other folders/files. I keep getting the message that the backup is too big for the space I have available. I will review the other links you sent to see if I can figure it out. Thanks again!
Posted: 13-Mar-2022 | 8:54AM · Permalink
You need to turn off all the default backup items Norton suggests, and then just have the folders you want added, as you have already done. In the Backup Settings What tab, turn off all the defaults as in my image below. Then see if the size of your backup set comes into line.
Posted: 13-Mar-2022 | 7:43PM · Edited: 13-Mar-2022 | 7:45PM · Permalink
Thanks Peter! Though I didn’t ask for assistance you helped me anyway. MUCH appreciated! Your screenshot helped clarify what I needed to do. Your solution helped me solve the issue. I was finally able to backup my iTunes library to the Norton 360 cloud. This thread is the first time I have been on the Norton Forum. You guys are really helpful. Thanks!
Posted: 14-Mar-2022 | 6:22AM · Permalink
You are welcome. Glad we could help.
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