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Kudos0

I have norton VPN on my win10 PC. The program does not stay login.

My problem is I have Norton Security with Norton VPN installed on my win10.  Norton VPN will not stay login.  My security is being compromised.  I know that there is a long gap between I have to login to Norton VPN.  Today I login 4 times.  Is there a problem with the software?  I don't know.  Is there a problem with any of the other programs?, May be.

Norton needs to step up on this one.

Tom

Replies

Kudos0

Re: I have norton VPN on my win10 PC. The program does not stay login.

Can you confirm just which product(s) you have? Are you using the Norton Security with the standalone Norton Secure VPN product, or are you using the new Norton 360 product that includes the VPN feature?

How are you noticing that the VPN is not active?

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: I have norton VPN on my win10 PC. The program does not stay login.

All: Is Tom allowing the device to sleep or hibernate?

Cheers

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows Server 2016 Essentials / Windows 10 Professional x 64 version 1903 / build 18362.418 / N360 Deluxe 22.19.8.65 / Norton Core v.282 on Android 2.11 / Opera GX
Kudos0

Re: I have norton VPN on my win10 PC. The program does not stay login.

I have the same issue using Norton 360 w/Secure VPN feature, VPN does not connect...

Kudos0

Re: I have norton VPN on my win10 PC. The program does not stay login.

I have Norton 360 product which includes the secure VPN feature.  I had a call the other day with a Level 2 Tech, he managed to turn the Secure VPN (ON)  after I hung up 30 minutes later the VPN turned (Off) and I was never able to turn it back on.

Accepted Solution
Kudos1 Stats

Re: I have norton VPN on my win10 PC. The program does not stay login.

Paul. Check for the service that runs the VPN as being set to run automatically, meaning its service will start. The VPN has to be manually enabled each time its used. Mine is set for manual in this screenshot, it should be set to the startup type of automatic.

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows Server 2016 Essentials / Windows 10 Professional x 64 version 1903 / build 18362.418 / N360 Deluxe 22.19.8.65 / Norton Core v.282 on Android 2.11 / Opera GX
Kudos0

Re: I have norton VPN on my win10 PC. The program does not stay login.

Thanks S!

I just set mine as yours (manual) then I clicked stop/start, now I see it's trying to connect so that's good.  However the Secure VPN icon still remains grayed out (your connection is unprotected).

I appreciate the follow up..

Paul.

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Kudos1 Stats

Re: I have norton VPN on my win10 PC. The program does not stay login.

Paul, set the VPN service startup type to "automatic", reboot the system, try to get the VPN to connect. It may take up to one minute to connect, and make sure you have a full reboot before trying the VPN.

Cheers

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows Server 2016 Essentials / Windows 10 Professional x 64 version 1903 / build 18362.418 / N360 Deluxe 22.19.8.65 / Norton Core v.282 on Android 2.11 / Opera GX
Kudos0

Re: I have norton VPN on my win10 PC. The program does not stay login.

All working just fine now..  BIG thank you S!  

Kudos0

Re: I have norton VPN on my win10 PC. The program does not stay login.

Its been two days since I changed the servier settings to automatic.  Its working so far.

thanks

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