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Kudos0

I have a problem setting up Instant Messaging monitoring

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Thanks Katie

Replies

Kudos0

Re: I have a problem setting up Instant Messaging monitoring

I have been using Online Family for several months with no problems.  My hard drive recently failed and had to be replaced.  I have reinstalled Online Famliy it is recording my kids visits to websites but is not recording im activity. 
Kudos0

Re: I have a problem setting up Instant Messaging monitoring

Hi plw90mort,

 

Please provide the following information.

1.What version of NSM is installed on kids' PC?

2. What Instant Message Service do your kids us and version number?

3. Make sure Chat Supervision is on under Settings -> Instants Messaging

 

Thanks,

Katie

 

Thanks Katie
Kudos0

Re: I have a problem setting up Instant Messaging monitoring

I am not sure what you mean by NSM.  Do you mean Norton Security System?  If so, we have Norton 360 3.0 version.  The kids use AIM for instant messaging. I am not sure what version but it must be the most recent because they just had to download it again last week.

The chat supervision is on.

Thanks

Kudos0

Re: I have a problem setting up Instant Messaging monitoring

Hi plw90mort,

 

Sorry about the confusion.  NSM is Norton Safety Minder.  You can find the version number by clicking on the Norton Safety Minder icon (a dog paw) in the system tray and select About Norton Safety Minder.

 

Thanks,

Katie

Thanks Katie
Kudos0

Re: I have a problem setting up Instant Messaging monitoring

I have NSM version 1.1.5.15
Kudos0

Re: I have a problem setting up Instant Messaging monitoring

plw90mort,

 

Thanks for the additional information.  I tested it with NSM 1.1.5.15 and was not able reproduce it.  Could you tell me what Operating System you use?

 

Thanks,

Katie

 

Thanks Katie
Kudos0

Re: I have a problem setting up Instant Messaging monitoring

Vista
Kudos0

Re: I have a problem setting up Instant Messaging monitoring

plw90mort,

I just sent you a Private Message. You could access this message by clicking on the   icon in the upper right hand corner of the page. 

Thanks,

Katie

 Message Edited by KatieQ on 10-06-2009 06:37 PM
Thanks Katie
Kudos0

Re: I have a problem setting up Instant Messaging monitoring

I setup NSM and everything works but the IM/chat.  My kids have been chatting but nothing shows up in the activity section.  The monitor is on.  Anyone have any ideas?
Kudos0

Re: I have a problem setting up Instant Messaging monitoring

Hi saje4,

What Instant Messager do your kids use?  OnlineFamily.Norton supports following Instant Messengers to monitor Instant Messaging activity for your child:

• Yahoo Messenger

• MSN Messenger

• Windows Live Messenger

• AIM (AOL Instant Messenger)

• Google Talk

Note: OnlineFamily.Norton does not support Web browser based clients of Instant Messengers listed above. Currently, OnlineFamily.Norton supports Instant Messengers only on Windows. Instant Messengers on Mac are not supported.

 

Thanks,

Katie

Thanks Katie
Kudos0

Re: I have a problem setting up Instant Messaging monitoring

They are using Trillian, which integrates AOL, MSN and Yahoo Messenger into one interface.   It is running on Windows XP.
Kudos0

Re: I have a problem setting up Instant Messaging monitoring

saje4,

 

Thanks for the information.  Could you tell us the version of Norton Safety Minder and Trillian are installed on the PC that's being monitored, so we can try to reproduce it in house?

 

Thanks,

Katie

Thanks Katie
Kudos0

Re: I have a problem setting up Instant Messaging monitoring

Trillian 3.1 Basic, Sept 1, 2009

NSM v1.1.5.15

NOF v1.1.5.14

NOD v1.1.5.14

Kudos0

Re: I have a problem setting up Instant Messaging monitoring

saje4,

 

I tested it using the same version of OS, NSM and Trillian, but it worked fine for me.  Please make sure the Chat Supervision is On under Settings -> Instant Messaging.

 

Thanks,

Katie

Thanks Katie
Kudos0

Re: I have a problem setting up Instant Messaging monitoring

Katie,

Chat Supervision is enabled (on).  Any other ideas on how to get this to work?

Kudos0

Re: I have a problem setting up Instant Messaging monitoring

saje4,

 

Do you also use other Instant Messengers?  Could you try them to see it they work?  I'm trying to narrow down to see this is something about Trillian only or the Instant Messaging monitoring is not working for you at all.

 

Thanks,

Katie

 

 

Thanks Katie
Kudos0

Re: I have a problem setting up Instant Messaging monitoring

Instant messaging is not recording any activity.  I have checked that the add-ons have been enabled and I have also checked the settings for the Chat Supervision is on.  How can I fix this?

Kudos0

Re: I have a problem setting up Instant Messaging monitoring

Hi LyndaK,

 

What Instant Messager do your kids use and version number?

 

Thanks,

Katie

Thanks Katie
Kudos0

Re: I have a problem setting up Instant Messaging monitoring

The IM would be when using our email account through Verzion and when instant messaging through Facebook.  I don't know what versions these are.
Kudos0

Re: I have a problem setting up Instant Messaging monitoring

Hi Lyndak,

 

Thanks for the information.  We currently don't monitor chat through Social Networking site, such as Facebook.  Supporting this feature is on our enhancement list.

 

OnlineFamily.Norton supports following Instant Messengers to monitor Instant Messaging activity for your child. But we don't support Web browser based clients of IM.

 

• Yahoo Messenger

• MSN Messenger

• Windows Live Messenger

• AIM (AOL Instant Messenger)

• Google Talk

 

Thanks,

Katie

 
Thanks Katie
Kudos0

Re: I have a problem setting up Instant Messaging monitoring

i want to record conversations with existing friends but cannot find options buttons
Kudos0

Re: I have a problem setting up Instant Messaging monitoring

Hi beaver,

Please make sure the Chat Supervision is On and New IM Friends should automatically be: Blocked or Monitored under Settings -> Instant Messaging

Thanks,

Katie

Thanks Katie
Kudos0

Re: I have a problem setting up Instant Messaging monitoring

I am not able to monitor IMs or Social Network sites...I have both turned on, but I am not able to add an option..ie facebook, aim, or yahoo messaging....please help.  How do you add these sites/options?

Thank you

Callista

Kudos0

Re: I have a problem setting up Instant Messaging monitoring

Hi croach,

OnlineFamily.Norton supports following Instant Messengers to monitor Instant Messaging activity for your child:

 

• Yahoo Messenger

• MSN Messenger

• Windows Live Messenger

• AIM (AOL Instant Messenger) - (Note: AIM 7.0 is currently not supported.)

• Google Talk

 

OnlineFamily.Norton currently does not support Web browser based clients of Instant Messengers listed above and doesn't support monitoring Chat from MySpace and FaceBook.  It's on our enhancement list to support them.

 

Thanks,

Katie 

Thanks Katie

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