Solved.
Kudos0

I have a "renew" warning, but my contract shows my expiration next year

I continue to get warning that my Norton agreement is expiring, however, when I visited Norton to get varification it shows my contract expires next year.  What is up here?

Labels: Subscription
Accepted Solution
Kudos1 Stats

Re: I have a "renew" warning, but my contract shows my expiration next year

While in your Norton Account, be sure you only have one active subscription. It could be a second subscription that you may have forgotten about that is trying to get you to renew.

Or, if you just renewed using a new product key, the old expired subscription may be responsible for sending renewal notices.

Replies

Kudos0

Re: I have a "renew" warning, but my contract shows my expiration next year

For Norton technical issues please include details for faster assistance from our forum Gurus and contributors:

  • This is a public community. Please DO NOT post any Personally Identifiable Information (PII) such as your email address, product key or phone number
  • Norton product or service name and version
  • Operating system - version / build 
  • Norton error message / error code / screen shot
  • Steps to reproduce issue

Please review: How to post an image in the forums
https://community.norton.com/en/forums/how-post-image-forums-0

broncobob:
I continue to get warning that my Norton agreement is expiring

How are you getting "warning"?  Email? Norton popup? Browser popup?
May be related:
https://community.norton.com/en/forums/i-keep-getting-subscription-has-expired-messages

https://community.norton.com/en/forums/warning-messages-despite-being-auto-renew-years

https://www.snopes.com/fact-check/fake-norton-renewal-email/


Please post screen shot. Please DO NOT post any Personally Identifiable Information. 
Machine Date & Time correct?
Please run Norton Subscription Status.

Please run Norton LiveUpdate + machine Restart (not Shut down).  Repeat. 

Accepted Solution
Kudos1 Stats

Re: I have a "renew" warning, but my contract shows my expiration next year

While in your Norton Account, be sure you only have one active subscription. It could be a second subscription that you may have forgotten about that is trying to get you to renew.

Or, if you just renewed using a new product key, the old expired subscription may be responsible for sending renewal notices.

Kudos0

Re: I have a "renew" warning, but my contract shows my expiration next year

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