• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

This forum thread needs a solution.
Kudos0

I installed NIS 2009 16.5 more than 2 hours.

I installed NIS 2009 16.5 more than 2 hours.
I used Norton Removal Tool to remove, and it took more than 30 minutes.
Then I installed NIS 2009 16.5, but it stopped at "Norton settings and passwords are now being restored." for more than 2 hours.
I don't know why the processing should take so long time.
I guess maybe it's because my NIS 2009 quarantine are more than 1000 files, so it needs so long time.
Can you change the Norton Removal Tool and NIS 2009 opinion to delete the quarantine before remove?

Replies

Kudos0

Re: I installed NIS 2009 16.5 more than 2 hours.

It is not clear what why you user NRT or what was installed before you sought to install 16.5

Surely there is no logic to store 1000 quarantine files. You should also consider why you have so many files that have had to be quarantined.

If you run bupdate (if it is appropriate) and export the identity information to a separate file, then you could simply uninstall original package, NRT and install new software.

Kudos0

Re: I installed NIS 2009 16.5 more than 2 hours.

After I stalled NIS 2009 16.5, I clear all the auarantine files.
(I happy I can delete them at one time in this version, thanks to Symantec Staffs.)
I think maybe it's won't happened again.
But I want to suggest maybe Norton Removal Tool can ask that before remove.

This thread is closed from further comment. Please visit the forum to start a new thread.