• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

Kudos0

I keep getting AntiVirus Auto Protect could not load the kernel extension

I keep getting the error above (in subejct line). I have re-installed and run the LiveUpdate and it says everything is up to date.

I am running on OSX Lion 10.7.3

Still the same issue

Replies

Kudos0

Re: I keep getting AntiVirus Auto Protect could not load the kernel extension

Could you please follow these instructions to help us debug:

  1. Download the tool from here:ftp://ftp.symantec.com/misc/tools/mactools/GatherSymantecInfo.zip
  2. After download, with the file on the Mac client from which you wish to gather troubleshooting information, double-click on the file to expand it. It will contain the GatherSymantecInfo.command file as well as a folder called SupportFiles.
  3. Double-click on GatherSymantecInfo.command. It will open a Terminal window.
  4. Enter your administrator password (it will not echo on-screen) and press Enter.
  5. On the "Please enter the subscription key..." window, press Enter to bypass this screen. A subscription key does not apply to Symantec enterprise antivirus applications.
  6. Gathering information... will appear.
  7. When completed the Terminal window will advise you that information was gathered and saved to the desktop (SymantecInfo.txt and SymantecInfo.zip, which is simply SymantecInfo.txt in a zip archive). 
  8. Create a new Terminal window (New Window command in the Shell menu).
  9. Copy and paste: sudo kextutil -t /Library/Application\ Support/Symantec/AntiVirus/SymAPComm.kext
  10. Paste the output from that command here.

Thanks,

Ryan

Ryan McGann Technical Director Norton Business Unit, Symantec

This thread is closed from further comment. Please visit the forum to start a new thread.